Salesforce Service Cloud Voice Consultant

Flair; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Flair is seeking a Salesforce Consultant (m/f/x) specialising in Service Cloud Voice to design and deliver intelligent, scalable voice solutions for customer service operations. You will bridge business needs with technical implementation, mapping service strategies onto Salesforce voice technology including Amazon Connect and Agentforce.

This role suits consultants with a Salesforce background or strong contact centre experience who are newer to Salesforce.

Qualifications

• Experience with Salesforce Service Cloud Voice is preferred.
• Strong understanding of contact centre operations and workflows.
• Willingness to grow Salesforce certifications and skills.

Responsibilities

• Support discovery, implementation and optimisation phases for client projects.
• Collaborate with clients to map business requirements to Salesforce voice solutions.
• Work with cross-functional teams to design scalable, integrated voice architectures.

Skills

Salesforce

Service Cloud Voice

Contact Centre experience

Amazon Connect

Agentforce

Tools

Amazon Connect

Salesforce

Agentforce

Job description

Flair is seeking a Salesforce Consultant (m/f/x) specialising in Service Cloud Voice to design and deliver intelligent, scalable voice solutions for customer service operations. You will bridge business needs with technical implementation, mapping service strategies onto Salesforce voice technology including Amazon Connect and Agentforce.

This role suits consultants with a Salesforce background or strong contact centre experience who are newer to Salesforce.