Senior Salesforce Business Analyst—CRM Strategy & Adoption

NTT DATA Europe & Latam; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

NTT DATA is seeking a Senior Salesforce Business Analyst to lead strategic CRM initiatives and bridge business and technical teams. You will shape and optimise Salesforce solutions to enhance user experience, productivity, and business growth.

You will drive end-to-end Salesforce projects, collaborate with cross-functional teams, and translate business needs into actionable requirements while staying up to date with Salesforce releases and best practices.

Qualifications

• 5+ years of experience as a Salesforce Business Analyst.
• Thorough experience in writing acceptance criteria for functional and non-functional requirements.

Responsibilities

• Lead end-to-end Salesforce initiatives from analysis to design, testing and implementation.
• Collaborate with cross-functional teams to deliver scalable Salesforce solutions.
• Translate business needs into clear technical requirements and determine winning outcomes.
• Conduct workshops and gap analyses to identify CRM improvement opportunities.

Skills

Requirements gathering

Stakeholder management

Agile methodologies

Salesforce expertise

Communication

Tools

Jira

Confluence

Job description

NTT DATA is seeking a Senior Salesforce Business Analyst to lead strategic CRM initiatives and bridge business and technical teams. You will shape and optimise Salesforce solutions to enhance user experience, productivity, and business growth.

You will drive end-to-end Salesforce projects, collaborate with cross-functional teams, and translate business needs into actionable requirements while staying up to date with Salesforce releases and best practices.