Senior Salesforce AI & Automation Analyst

Elsevier; Greater London; Híbrido; GBP 70.000 - 100.000; Jornada completa

Descripción de la vacante

Elsevier in the UK is seeking a Senior Business Analyst to identify, scope, and deliver AI innovation opportunities across our Salesforce platform, including Agentforce, Data Cloud, and MCP-based integrations. The role focuses on grounding AI capabilities in business processes, converting needs into clear user stories, and collaborating with analytics, engineering, and product teams to deliver value.

You will lead workshops, manage expectations, and promote responsible AI use while contributing

Formación

• Proven experience in process modelling (BPMN) and translating to user stories
• Hands-on experience with Salesforce platform (Sales Cloud/Service Cloud) and familiarity with Agentforce
• Knowledge of prompt engineering, RAG, tool/function calling, MCP basics
• Understanding of data architecture basics for grounding AI agents
• Experience with SDLC and agile delivery frameworks
• Ability to plan and facilitate small to medium workshops
• Strong communication for technical/non-technical stakeholders
• Experience in Lead-to-Cash and Salesforce
• Familiarity with Jira, Confluence, Slack, MS Office, MS Teams
• Curiosity and continuous learning in AI

Responsabilidades

• Partner with business and product teams to identify AI opportunities that reduce friction and costs.
• Document current and future-state processes incorporating Agentforce, Data Cloud, and MCP integrations.
• Gather business requirements, user stories, and acceptance criteria for AI workflows.
• Assess data readiness for AI use cases with data engineering teams.
• Plan workshops to scope AI use cases and align stakeholders on priority.
• Translate AI needs into detailed user stories for development and QA.
• Communicate trade-offs of AI solutions, including accuracy, latency, and cost.
• Develop trusted advisor relationships with senior stakeholders.
• Track AI landscape and translate developments into opportunities.
• Support change management and enablement materials for AI-driven changes.

Conocimientos

BPMN modelling

AI/Automation

Requirements gathering

Agile methodologies

Communication

Stakeholder management

Salesforce familiarity

Workshop facilitation

Data Cloud familiarity

MCP knowledge

Herramientas

Jira

Confluence

Slack

Microsoft Office

Microsoft Teams

Descripción del empleo

Elsevier in the UK is seeking a Senior Business Analyst to identify, scope, and deliver AI innovation opportunities across our Salesforce platform, including Agentforce, Data Cloud, and MCP-based integrations. The role focuses on grounding AI capabilities in business processes, converting needs into clear user stories, and collaborating with analytics, engineering, and product teams to deliver value.

You will lead workshops, manage expectations, and promote responsible AI use while contributing