Senior Salesforce Administrator

hireful; Walsall; On-site; GBP 45,000 - 53,000; Full time

Job summary

A leading provider of outsourced customer service solutions seeks a Senior Salesforce Administrator in Walsall. You will manage and optimize the Salesforce platform, ensuring seamless operation and alignment with business needs. This role offers a competitive salary, a supportive work environment, and opportunities for professional growth.

Benefits

Pension scheme with employer contributions

25 days holiday + bank holidays

Mentorship and guidance from experienced professionals

24/7 GP service

Free onsite parking

Onsite Gym

Qualifications

• Minimum of two years’ experience in Salesforce administration and configuration.
• Strong understanding of security models and user management within Salesforce.
• Salesforce certifications are highly desirable.

Responsibilities

• Day-to-day administration of the Salesforce platform.
• Implementing configuration changes and managing Salesforce Org instances.
• Overseeing testing activities and managing the release process.

Skills

Salesforce administration

Configuration

Problem-solving

Education

Salesforce Certified Administrator

Tools

Gearset

Data Loader

Job description

Senior Salesforce Administrator

Job Title Senior Salesforce Administrator
Location Walsall
Salary To £53,000 depending on experience
Hours 37 hours per week

Join our clients dynamic team here driving Salesforce innovation, working on exciting projects and continuous platform enhancements. Thrive as a Senior Salesforce Administrator in a collaborative and supportive environment that fosters professional growth and career development.

Who They Are:

They are a leading provider of outsourced customer service solutions and software. They pride themselves on delivering outstanding results for their clients and cultivating a culture of innovation and growth. Join their team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

They are seeking a Senior Salesforce Administrator to manage and optimise their Salesforce platform, ensuring seamless operation and alignment with business needs. This role involves system configuration, security management, data integrity, and process automation, alongside testing and defect resolution. The ideal candidate will have strong experience with Salesforce administration, configuration, and deployment tools such as Gearset.

Key Responsibilities:

• Day-to-day administration of the Salesforce platform, including user license management, security settings, and permission management.
• Implementing configuration changes, such as custom objects, fields, flows, and page layout updates.
• Managing Salesforce Org instances, including sandbox refreshes, backups, managed package installations, and archiving.
• Overseeing testing activities related to configuration changes, managed packages, and defect resolution.
• Ensuring defects are reported, categorized, and prioritised based on severity and business impact.
• Managing the release process for fixes and updates while maintaining system stability.
• Deploying changes using Gearset or similar tools to ensure version control and efficient release management.

What You’ll Need:

Required Skills & Experience:

• Minimum of two years’ experience in Salesforce administration and configuration.
• Strong understanding of security models, access controls, and user management within Salesforce.
• Familiarity with Salesforce tools such as Gearset, Data Loader, and automation (flows, process builder, etc.).
• Knowledge of testing strategies, defect management, and deployment methodologies.
• Excellent problem-solving skills and ability to optimize workflows.
• Salesforce certifications (such as Salesforce Certified Administrator) are highly desirable.

What You’ll Get In Return:

• A competitive salary
• Pension scheme with employer contributions
• 25 days holiday + bank holidays
• A supportive and collaborative work environment where your ideas and contributions are highly valued
• Mentorship and guidance from experienced professionals
• 24/7 GP service.
• Access to my premier benefits – store discounts.
• Employee Well-being programme
• Free onsite parking
• Onsite Gym

REF-221 756