Senior Salesforce Administrator - " Global life-science leader"

Labcorp; York; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global laboratory services company is seeking a Senior Salesforce Administrator to manage their CRM system. The role involves supporting users, maintaining system operations, and ensuring effective use of Salesforce within the organization. Ideal candidates will have strong analytical skills and a background in Salesforce administration, with a focus on customer service and teamwork. This home-based position offers a full-time, permanent role with opportunities for professional development.

Benefits

Work-life balance

Training & development

Qualifications

• 3 years minimum experience working with Salesforce or equivalent application experience.
• Salesforce Administrator Certification required.

Responsibilities

• Maintain and support the Labcorp BLS CRM system (Salesforce).
• Serve as the lead Salesforce Administrator for the Labcorp BLS CRM system.

Skills

Customer Service

Attention to Detail

Analytical Skills

Communication

Teamwork

Education

Bachelor’s degree

Tools

Salesforce

MS Office

Job description

Title: Senior Salesforce Administrator

Locations: UK

Type: home-based

Position type: Full-time, permanent role

About Labcorp:

We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development laboratory capabilities, our 60,000+ employees combine cutting-edge innovation, science and technology to solve some of today’s biggest health challenges, accelerate life-changing healthcare breakthroughs and impact lives around the world.

About the role:

Working as part of the Commercial Operations team the Senior System Administrator will be responsible for the maintenance and day-to-day operations of the Labcorp BLS CRM system (Salesforce) and associated tools that are needed to support these efforts. The position will also provide end-user support for all system users and requires both technical and business knowledge.

• The role is part of the Commercial Operations Team which ensures that the Labcorp Biopharma Laboratory Service (BLS) Sales, Proposals and Contracts teams can leverage new and existing technologies to meet the commercial needs of our clients.

• A unique opportunity to combine your interest in sales, proposals, contracts, data analytics and technology.

• Serve as the lead Salesforce Administrator for the Labcorp BLS CRM system, possessing full knowledge of the system and associated tools, including functionality, troubleshooting and administrative support.

• Responsible for establishing and maintaining relationships with all functional areas using Salesforce.com, including Sales, Proposal Management, Marketing, Finance, Contracts, etc.

• Serve as the Salesforce Administrator technical lead on commercial projects. Responsible for reviewing the business requirements and translating these into functional requirements.

• Facilitate and support the Salesforce.com Governance Process for Labcorp BLS.

• Demonstrated understanding of the underlying technical requirements for Salesforce Automation and Microsoft Exchange, SQL Server, Active Directory and Internet Information Server (IIS)

• Strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization

• Effective communication skills to help internally “sell” and “service” the user group, including training requirements and system benefits

About you:

To be successful for this position you must have the following criteria:

• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact

• Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook, Powerpoint)

• Demonstrated ability to plan, multi-task and prioritize

• Demonstrated teamwork, communication (written and verbal), and organizational skills

• Ability to work to deadlines

• Strong analytical skills

• Positive attitude and sense of urgency;

Your qualification:

• Bachelor’s degree required in a related field or equivalent work experience;

• 3 years’ minimum experience working with Salesforce or equivalent application experience;

• Salesforce Administrator Certification

• Salesforce Advanced Administrator Certification

• Experience working with a B2B sales organization.

• Salesforce Platform App Builder Certification- Preferred

• Salesforce Sales Cloud Consultant Certification - Preferred

• Ideally experience in life science industry;

What you will find at Labcorp:

• Work-life balance: At Labcorp, you can manage your work-life balance with their employee-friendly leave policy and enjoy dedicated time with your friends and family. Work days are usually from Monday to Friday with flexible work timings.

• Training & development: Labcorp offers developmental training in self-paced, virtual, and live-in-person formats to help grow your career. The company aims to help improve your cultural awareness, offer valuable global insights and help you develop a strong global mindset. Labcorp increases employee engagement, encouraging cross-team connections and creating a culture of mentorship throughout the organization.

Why us:

• Labcorp, a global leader in natural sciences, is a company committed to improving health and providing clear, confident solutions through its research into diagnosis and drug offerings.

• Labcorp supported the pharmaceutical industry develop more medicines worldwide than any other company, including the top 50 best-selling drugs on the market today.

• We are also the world´s biggest Central Lab, generating more clinical trial data than all other central laboratories combined.

• Our Early Phase Solutions have proved to shave off 30 % time from lead candidate to Proof of Concept.

• Labcorp were the first in receiving FDA approval to perform COVID19 tests using an at-home collection kit.

• Labcorp have been named by Forbes as one of the World's Best Employers 2020.

• Join us and see why we are uniquely positioned to offer you not only a job, but a stable, long-term international career, and why more than 90% of the top 20 global pharmaceutical companies are repeat customers.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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