Senior Sales Manager

Itchy Feet; Jersey Marine; Presencial; GBP 60 000 - 90 000; Tempo integral

Resumo da oferta

Itchy Feet in the United Kingdom seeks a Senior Sales Manager to oversee Retail and Telesales performance across multiple islands. You will lead three island Retail Sales Managers and the Telesales Team Leader, translating targets into actionable plans and driving acquisition, conversion, cross-sell, and upsell.

You will coach teams, review performance data with Business Intelligence, adjust incentives, and align channel activity with finance and commercial strategy.

Qualificações

• Proven leadership of sales teams across multiple channels.
• Track record of hitting acquisition, revenue, and conversion targets.
• Experience using data to drive frontline performance and coaching.

Responsabilidades

• Own Retail and Telesales performance against KPIs.
• Provide insights and actions to improve channel performance island by island.
• Lead island managers and align incentives with commercial targets.
• Collaborate with BI and Finance for reporting and target-setting.
• Develop coaching and performance plans across Retail and Telesales.
• Review and adjust workloads to optimise outcomes.
• Promote responsible selling and regulatory compliance.

Conhecimentos

Sales leadership

Channel management

People management

Coaching

Performance management

Data interpretation

Stakeholder management

Regulatory awareness

AI-enabled tools

Descrição da oferta de emprego

Our client is seeking a Senior Sales Manager to oversee sales performance across their Retail and Telesales channels. This full-time position is pivotal in driving the success of the sales teams in a multi-channel consumer environment. You will lead three island Retail Sales Managers and the Telesales Team Leader, working collaboratively to ensure that sales acquisition, conversion, cross-sell, upsell, and productivity objectives are achieved. The ideal candidate will bring strong leadership and coaching skills, focusing on the continual improvement of frontline selling capabilities and managing workflow effectively.

Job Duties:

• Own Retail and Telesales performance against agreed acquisition, revenue, conversion, cross-sell, upsell, and other sales KPIs.
• Maintain a clear daily, weekly, and monthly view of channel performance by island, team, and priority product.
• Identify under-performance quickly and ensure clear corrective actions are implemented.
• Provide concise sales insight and recommendations into the consumer trading rhythm.
• Work with Business Intelligence & Data to enhance trusted sales reporting and reduce manual performance administration.
• Lead the three island Retail Sales Managers and the Telesales Team Leader as one cohesive sales organisation.
• Enable flexible movement of workloads between Retail and Telesales to optimise customer and commercial outcomes.
• Develop Telesales as a follow-up and conversion channel, addressing web-order/admin follow-up and lower-complexity sales work.
• Regularly review channel workload and productivity to adjust activities for optimal performance.
• Translate commercial targets into clear, fair, actionable objectives for channels and teams.
• Collaborate with the Senior Commercial Manager and Finance on target-setting and necessary in-year adjustments.
• Communicate frontline understanding and execution of sales targets clearly.
• Review incentive and commission structures and recommend changes to reinforce desired behaviours.
• Establish clear expectations for leadership, coaching, customer experience, and performance across all channels.
• Develop manager capabilities and ensure consistent application of coaching, one-to-ones, performance management, and development plans.
• Promote a culture focused on customer need, responsible selling, commercial performance, and continuous improvement.
• Ensure ongoing capability development is actively managed across Retail and Telesales.

Job Requirements:

• Strong sales leadership experience in a multi-site or multi-channel consumer environment.
• Demonstrable record of delivering acquisition, revenue, conversion, and customer targets.
• Strong people leadership, coaching, and performance management capabilities.
• Experience managing Retail, Telesales, contact centre sales, or comparable assisted channels.
• Strong commercial awareness and capability to interpret channel and customer performance data.
• Experience implementing propositions, campaigns, targets, and incentive activities through frontline teams.
• Strong stakeholder management skills across Commercial, Marketing, Customer Operations, and support functions.
• Customer-focused approach with a solid understanding of responsible selling and regulatory process requirements.
• Desirable: Telecoms or subscription business experience.
• Desirable: Leading teams across multiple island or geographic markets.
• Desirable: Experience redesigning sales workflows or reallocating activity across channels.
• Desirable: Familiarity with sales incentive or commission schemes.
• Desirable: Practical experience using AI-enabled sales coaching, lead prioritisation, or productivity tools.

What You'll Love:

You will thrive in an environment that values community and sustainability, where teamwork is essential, and there is a passion for technology and learning. Our client focuses on enhancing employee experience and development.