Senior Sales Leader: Multi-Channel & Island Markets

Searchandselect; Douglas; On-site; GBP 90,000 - 130,000; Full time

Job summary

Searchandselect is seeking a Senior Sales Manager to lead performance across Retail and Telesales, reporting to the Chief Commercial Officer. You will unite channel management under one sales model, driving acquisition, revenue, conversion, cross-sell and upsell with island-based teams.

You will shape strategy, set targets with Finance, review incentives, coach managers, and ensure compliant, customer-focused selling across channels. This is a high-visibility role with impact across the business.

Qualifications

• Strong sales leadership experience in a multi-site or multi-channel consumer environment.
• Proven track record of delivering acquisition, revenue and customer targets.
• Leadership, coaching and performance-management capabilities.
• Experience managing Retail, Telesales or contact-centre sales channels.
• Ability to interpret channel and customer performance data.

Responsibilities

• Own Retail and Telesales performance across all KPIs for channels and markets.
• Lead island-based Retail Sales Managers and the Telesales Team Leader as one unit.
• Develop Telesales as a responsive conversion channel, including lead management.
• Translate targets into clear objectives and work with Finance on target setting.
• Review incentives and commission schemes to drive desired behaviours.
• Coach and develop frontline managers through regular performance discussions.
• Ensure readiness for new propositions, pricing, campaigns and customer treatments.
• Work with CVM to operationalise retention and cross-sell through assisted channels.
• Drive simpler workflows across Retail and Telesales to free time for customers.
• Ensure compliance with regulatory and data-protection requirements.
• Monitor customer feedback and risks and escalate as needed.

Skills

Sales leadership

Multi-site management

Channel management

Revenue targets

Job description

Searchandselect is seeking a Senior Sales Manager to lead performance across Retail and Telesales, reporting to the Chief Commercial Officer. You will unite channel management under one sales model, driving acquisition, revenue, conversion, cross-sell and upsell with island-based teams.

You will shape strategy, set targets with Finance, review incentives, coach managers, and ensure compliant, customer-focused selling across channels. This is a high-visibility role with impact across the business.