Senior Sales Advisor

OKA Direct LTD; Kingston upon Thames; On-site; GBP 25,000 - 32,000; Full time

Job summary

OKA Direct LTD in Kingston upon Thames is seeking a Senior Sales Advisor to deliver outstanding customer service and expert product guidance across luxury furniture and homeware ranges. You will foster lasting client relationships, drive sales, and support colleagues to maintain presentation standards on the shop floor.

The role requires weekend availability and a proactive, target-driven mindset, with travel to assist other stores when needed.

Qualifications

• Luxury retail experience in furniture/homeware is preferred.
• Strong customer service and relationship-building skills.
• Proven ability to close sales using soft selling techniques.
• Good organisational skills and weekend flexibility.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Offer expert product advice in store and via phone.
• Generate and maximise project revenue to meet sales targets.
• Process EPOS transactions accurately and handle paperwork.
• Identify sales opportunities and convert prospects.
• Promote OKA In-Store Design Advisors and IDS service.
• Lead and support the sales floor team and maintain presentation standards.

Skills

Luxury retail

Customer service

Soft selling

Relationship building

Job description

Senior Sales Advisor

OKA Direct LTD Kingston upon Thames, England, United Kingdom

About this position

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Senior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the [Line Manager] the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing expert advice and guidance on products to customers in person and via phone
• Generating and maximising project revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a senior member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Able to evidence of closing sales, proactive outreach to customers and has clear understanding of conversion
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand