Senior Sales Advisor

OKA; Kingston upon Thames; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

OKA is seeking a Senior Sales Advisor to join our UK stores. You will deliver exceptional customer service, provide expert product guidance, and drive sales with a proactive, entrepreneurial mindset.

You will support flexible weekend hours and occasional travel to other stores while upholding OKA’s brand standards and store presentation. As a senior team member, you will mentor colleagues, handle returns, and communicate care and maintenance instructions for customer purchases, ensuring a

Qualifications

• Experience in luxury retail or high-end furniture/homeware.
• Strong customer service mindset with ability to build relationships.

Responsibilities

• Provide exceptional customer service to OKA customers on the floor and via phone.
• Offer expert product advice and guidance to customers.
• Drive sales revenue and meet targets through proactive selling.
• Process EPOS transactions accurately and efficiently.
• Identify sales opportunities and promote in-store services.
• Lead by example on the shop floor and maintain presentation standards.

Skills

Luxury retail

Customer service

Soft selling

Organisation

Weekend availability

Travel for meetings

Closing sales

Interiors enthusiasm

Brand passion

Job description

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Senior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the [Line Manager] the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing expert advice and guidance on products to customers in person and via phone
• Generating and maximising project revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a senior member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Able to evidence of closing sales, proactive outreach to customers and has clear understanding of conversion
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

If successful you will become part of the OKA family, a fast-paced and dynamic business.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK - an established Interior Design and Trade business, a mail-orderserviceand athriving website.