Assistant Store Manager

OKA; Bath; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Length of Service increases

Day off for your birthday

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary bonus

Company pension scheme

Free eye tests

Cycle to work scheme

Social events

Job summary

OKA in Bath is seeking a full-time Assistant Manager to support our Retail Team at the flagship store. You will lead a team, deliver outstanding customer service, and drive sales in a historic, well-lit showroom.

The role reports to the Store Manager and requires a proactive, entrepreneurial spirit to nurture the OKA culture and meet brand KPIs. Flexible hours and a passion for design are valued.

Qualifications

• Professional retail management or supervisory experience.
• Strong selling skills and ability to motivate others.
• Thorough knowledge of furniture/home furnishings market is a plus.
• Flexible to shift patterns in retail environment.
• Strong leadership and organisational skills.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Advise on products in person and via phone.
• Generate and maximise revenue to meet sales targets.
• Manage EPOS transactions and related paperwork.
• Identify sales opportunities and promote services.
• Lead on the sales floor and greet customers.
• Uphold presentation standards for store and back-office areas.

Skills

Retail leadership

Sales motivation

Customer service

Visual merchandising

Team motivation

Job description

We are currently looking to recruit a full-time Assistant Manager to support our Retail Team, based at our beautiful Bath store. Which is set within a historic building peppered with period features and plenty of natural light- the perfect space to showcase our collection of furniture and accessories, having previously been the Parkhouse and Co. Oriental Good Deport, purveyors of \"fancy goods\"

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA Home Stylist and Interior Design Service (IDS) services
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas
• Role-modelling our Company Values and Behaviours

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints
• Be In It Together - approachable, personable, committed to shared success
• Think Big - creative, innovative, solutions orientated
• Own It - curious, persistent, drives results
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

• Professional retail experience in a management or supervisory position
• Extensive selling skills and the ability to motivate others
• Thorough knowledge of the furniture/home furnishings market
• Flexible approach to working hours as the sector demands
• Strong leadership, management, and organisational skills
• Problem-solver, excellent team player
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company
• Bonus Scheme
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.