Interior Sales Advisor (32 Hours)

Oka Direct Ltd; Bath; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

33 days holiday

Birthday off

Health Cash Plan

Employee Assistance Programme

Discretionary bonus scheme

Pension scheme

Staff discounts (60+ UK retailers)

Job summary

OKA Bath seeks a part-time Interior Sales Advisor (32 hours) to support our Retail Team. You’ll deliver outstanding customer service, share product knowledge and help customers create beautifully styled spaces.

Reporting to the Store Manager, you will greet customers, assist with purchases, manage EPOS transactions, and promote OKA’s in-store design services. Weekend and occasional travel to other stores may be required.

Qualifications

• Previous luxury retail experience
• Passion for best-in-class customer service and relationships
• Proven soft selling skills including cross-selling
• Good organisational skills and prioritisation
• Flexible weekends and occasional travel for meetings/training
• Target-driven attitude
• Interest in beautiful interiors

Responsibilities

• Provide exceptional customer service to OKA customers
• Advise on products in person and via phone
• Generate and maximise revenue to meet sales targets
• Process EPOS transactions accurately
• Identify sales opportunities
• Promote in-store design services (IDS)
• Be a proactive team member on the sales floor

Skills

Customer service

Retail experience

Soft selling

Organisational skills

Weekend flexibility

Interior enthusiasm

Job description

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.

#HP01

We are currently looking to recruit a part-time Interior Sales Advisor (32 hours) to support our Retail Team, based at OKA Bath.

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Assistant with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office area

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.