Senior Safety & Security Supervisor

Edwardian Group; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

28 days holiday

Complimentary meals

Discount platform access

Company pension

Annual complimentary night stays

Job summary

The Londoner, part of the Edwardian Group, is recruiting a Senior Safety and Security Supervisor to lead the hotel's security team in Leicester Square. You will supervise daily operations, monitor CCTV and alarms, patrol the property, and respond to incidents with calm, professional judgment.

We value strong leadership, clear communication, and a customer‑centric approach, as you support health and safety procedures and work closely with hotel management to protect guests and staff.

Qualifications

• SIA Door Supervisor Licence is required.
• Experience in luxury hospitality or customer-focused environments preferred.
• Strong leadership, communication and interpersonal skills essential.

Responsibilities

• To supervise and support the Safety & Security team during daily operations.
• Monitor CCTV, access control systems and security alarms to ensure guest and staff safety.
• Conduct regular hotel patrols and respond to incidents and emergencies promptly and professionally.
• Assist investigations related to accidents, incidents, thefts, or breaches of security.
• Support health and safety procedures and ensure compliance with policies and licensing requirements.
• Complete detailed incident reports and maintain accurate records.
• Provide guidance and on-the-job training to Security Officers.
• Coordinate with hotel management and liaise with emergency services when required.
• Promote a culture of safety, vigilance and exceptional customer service.

Skills

Leadership

Communication

Report writing

Decision making

Education

SIA Door Supervisor Licence

Tools

CCTV systems

Access control systems

Security alarms

Job description

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Senior Safety and Security Supervisor to join the Security team at The Londoner Hotel.

Overview

• Supervise and support the Safety & Security team during daily operations.
• Ensure the safety and security of guests, employees, contractors, and visitors at all times.
• Conduct regular patrols of the hotel and surrounding areas.
• Monitor CCTV systems, access control systems, and security alarms.
• Respond swiftly and professionally to incidents, emergencies, and guest concerns.
• Assist with investigations relating to accidents, incidents, thefts, or breaches of security.
• Support the implementation and monitoring of health and safety procedures.
• Ensure compliance with company policies, licensing requirements, and statutory obligations.
• Complete detailed incident reports and maintain accurate records.
• Provide guidance, coaching, and on-the-job training to Security Officers.
• Act as a key point of contact for hotel management during security-related matters.
• Liaise effectively with emergency services and external agencies when required.
• Promote a culture of safety, vigilance, and exceptional customer service throughout the hotel.

About You

• Previous experience in a Security Supervisor, Senior Security Officer, or similar leadership role.
• Experience working within luxury hospitality, hotels, or customer-focused environments.
• A current SIA Door Supervisor Licence.
• Strong knowledge of health and safety and security procedures.
• Experience managing incidents and emergency situations calmly and effectively.
• Excellent leadership, communication, and interpersonal skills.
• The ability to remain composed and make sound decisions under pressure.
• Strong report-writing and administrative skills.
• A professional appearance and a customer-centric approach.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Our Benefits Package

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beveragesprovideddaily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of the most popular stores
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.