Floor Manager

The Londoner Hotel; City of Westminster; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Complimentary hot meals and beverages

Annual complimentary night stays

Preferential accommodation rates

Company pension enrollment

Edwardian Academy access

Wellbeing champions

Company doctor access

Promotion opportunities

Job summary

The Londoner in London’s Leicester Square seeks a Floor Manager for The Residence, a trio of luxury spaces including The Y Bar, The Drawing Room and the Whisky Room. You will lead a high-performing front-of-house team and ensure guest service excellence across the Residence.

You will manage staff allocations, service flow, and guest feedback with a hands-on, calm approach in a fast-paced environment, collaborating with Reception, Housekeeping, F&B, and Guest Services.

Qualifications

• Previous experience as a Floor Manager or similar in luxury hotel
• Outstanding guest service and relationship-building skills
• Strong leadership and team development experience
• Excellent communication and interpersonal abilities
• Hands-on approach with passion for delivering hospitality
• Strong organizational and problem-solving skills
• Flexibility to work weekends/holidays

Responsibilities

• Lead, motivate, and develop a high-performing front-of-house team
• Ensure exceptional guest service standards are consistently delivered
• Oversee daily operations within The Residence and guest journey
• Manage staff allocations, service flow, and operational efficiency
• Handle guest feedback, requests, and complaints professionally
• Maintain high standards of cleanliness, presentation, and ambiance
• Support high-level food & beverage service to luxury standards
• Collaborate with Reception, Housekeeping, F&B, and Guest Services
• Conduct training, coaching, and performance development
• Ensure compliance with procedures and health & safety

Skills

Leadership

Guest service

Communication

People development

Problem solving

Organization

Flexibility

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Floor Manager at The Londoner, the role is for The Residence - a collection of three beautifully designed spaces just for hotel residents. The Y Bar, The Drawing Room, and the Whisky Room have been curated to meet our guests’ every work and leisure needs.

Overview:

• Lead, motivate, and develop a high-performing front-of-house team.
• Ensure exceptional guest service standards are consistently delivered.
• Oversee daily operations within The Residence, ensuring a seamless guest journey.
• Manage team allocations, service flow, and operational efficiency.
• Handle guest feedback, requests, and complaints with professionalism and care.
• Maintain exceptional standards of cleanliness, presentation, and ambience throughout all Residence spaces.
• Support the delivery of food and beverage service to the highest luxury hospitality standards.
• Drive guest satisfaction and identify opportunities to exceed expectations.
• Collaborate closely with Reception, Housekeeping, Food & Beverage, and Guest Services teams.
• Conduct training, coaching, and performance development for team members.
• Ensure compliance with company procedures, health and safety regulations, and service standards.

About You:

• Previous experience as a Floor Manager, Assistant Manager, Restaurant Manager, Lounge Manager, or similar leadership role within a luxury hotel, premium hospitality venue, or private members' club.
• Outstanding guest service and relationship-building skills.
• Strong leadership and team development experience.
• Excellent communication and interpersonal abilities.
• A hands‑on approach with a passion for delivering exceptional hospitality.
• Strong organisational and problem‑solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Flexibility to work a variety of shifts, including weekends and holidays.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation:

Competitive salary