Senior Safety & Security Supervisor

The Londoner; City of Westminster; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum incl. Bank H

Free staff meals

Annual complimentary hotel nights

Employee discount platform

Company pension enrolment

Regular social events

Training and development programs

Job summary

The Londoner, a luxury hotel in Leicester Square, is hiring a Senior Safety & Security Supervisor to lead the Security team and safeguard guests and colleagues. You will monitor CCTV, conduct patrols, handle incidents, and mentor Security Officers in a fast-paced city property.

Ideal candidates have a proven security leadership background, an active SIA Door Supervisor Licence, and a strong grasp of health and safety policies. The role requires flexible shifts, including evenings and weekends.

Qualifications

• Experience as Security Supervisor or senior security role.
• Experience in luxury hospitality settings.
• Current SIA Door Supervisor Licence.
• Strong knowledge of health and safety and security procedures.
• Ability to manage incidents and emergencies calmly and effectively.
• Excellent leadership, communication and interpersonal skills.
• Strong report-writing and administrative skills.
• Professional appearance and customer-focused approach.
• Flexibility to work evenings, weekends and public holidays.

Responsibilities

• Supervise and support the Safety & Security team during daily operations.
• Ensure the safety and security of guests, employees, contractors and visitors.
• Conduct regular patrols of the hotel and surrounding areas.
• Monitor CCTV, access control and security alarms.
• Respond swiftly to incidents, emergencies and guest concerns.
• Assist investigations relating to accidents, thefts or breaches of security.
• Support health and safety procedures.
• Complete detailed incident reports and maintain records.
• Provide guidance and training to Security Officers.
• Act as a liaison with hotel management during security matters.
• Coordinate with emergency services and external agencies as needed.
• Promote a culture of safety, vigilance and exceptional customer service.

Skills

Leadership

Communication

Interpersonal skills

SIA Licence

Health & Safety

Incident management

Report writing

Customer-centric

Flexibility

Luxury hospitality experience

Job description

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Senior Safety and Security Supervisor to join the Security team at The Londoner Hotel.

Overview:

• Supervise and support the Safety & Security team during daily operations.
• Ensure the safety and security of guests, employees, contractors, and visitors at all times.
• Conduct regular patrols of the hotel and surrounding areas.
• Monitor CCTV systems, access control systems, and security alarms.
• Respond swiftly and professionally to incidents, emergencies, and guest concerns.
• Assist with investigations relating to accidents, incidents, thefts, or breaches of security.
• Support the implementation and monitoring of health and safety procedures.
• Ensure compliance with company policies, licensing requirements, and statutory obligations.
• Complete detailed incident reports and maintain accurate records.
• Provide guidance, coaching, and on-the-job training to Security Officers.
• Act as a key point of contact for hotel management during security-related matters.
• Liaise effectively with emergency services and external agencies when required.
• Promote a culture of safety, vigilance, and exceptional customer service throughout the hotel.

About You:

• Previous experience in a Security Supervisor, Senior Security Officer, or similar leadership role.
• Experience working within luxury hospitality, hotels, or customer-focused environments.
• A current SIA Door Supervisor Licence.
• Strong knowledge of health and safety and security procedures.
• Experience managing incidents and emergency situations calmly and effectively.
• Excellent leadership, communication, and interpersonal skills.
• The ability to remain composed and make sound decisions under pressure.
• Strong report-writing and administrative skills.
• A professional appearance and a customer-centric approach.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Our Benefits Package:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development
• In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Senior Safety & Security Supervisor • London, United Kingdom