Safety And Security Officer

Edwardian Hotels London; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday per annum

Complimentary hot meals

Recommend a Friend up to £500

Annual complimentary night stays

Discount platform for stores

Company pension

Social events

Wellbeing champions

Company doctor

Edwardian Academy access

Promotion training programs

Job summary

Edwardian Hotels London is seeking a Duty Security Officer for the 5 Star May Fair Hotel in London. You will be a visible, reassuring presence, protect guests and staff, and respond promptly to incidents while ensuring security procedures are followed to the highest standard.

Working closely with Front of House and management, you will help maintain a safe, welcoming atmosphere befitting a luxury establishment, with duties including patrols, incident reporting, and VIP support as required.

Qualifications

• Previous experience in hotel security, corporate security, or a similar guest‑facing role.
• A valid SIA Door Supervisor or Security Guarding licence.
• Strong communication skills and a confident, approachable manner.
• The ability to remain composed under pressure and handle sensitive situations with discretion.
• Excellent observational skills and a proactive mindset.
• Flexibility to work shifts, including nights, weekends, and bank holidays.

Responsibilities

• Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets.
• Conduct regular patrols of guest floors, public areas, back-of-house spaces, and perimeter zones.
• Respond promptly and professionally to incidents, emergencies, and guest concerns.
• Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols.
• Support the management of lost property, incident reporting, and daily security logs.
• Assist with VIP arrivals, high‑profile events, and crowd management when required.
• Enforce hotel policies while delivering exceptional guest service.
• Liaise with external emergency services when necessary.

Skills

Experience in hotel security

SIA licence

Communication

Calm under pressure

Observation skills

Shift work

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently recruiting for a Duty Security Officer to join the 5 Star May Fair Hotel.

As a Duty Security Officer, you will be a visible, reassuring presence throughout the hotel. You will protect the wellbeing of guests and staff, respond swiftly to incidents, and ensure that all security procedures are followed to the highest standard. You will work closely with Front of House and the Management team to maintain a safe, welcoming atmosphere befitting a luxury establishment.

Overview:

Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets

Conduct regular patrols of guest floors, public areas, back‑of‑house spaces, and perimeter zones

Respond promptly and professionally to incidents, emergencies, and guest concerns

Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols

Support the management of lost property, incident reporting, and daily security logs

Assist with VIP arrivals, high‑profile events, and crowd management when required

Enforce hotel policies while delivering exceptional guest service

Liaise with external emergency services when necessary

About You:

We’re looking for someone who brings both professionalism and warmth. You will thrive in a luxury environment where discretion, calmness, and attention to detail are essential.

You will ideally have:

• Previous experience in hotel security, corporate security, or a similar guest‑facing role
• A valid SIA Door Supervisor or Security Guarding licence
• Strong communication skills and a confident, approachable manner
• The ability to remain composed under pressure and handle sensitive situations with discretion
• Excellent observational skills and a proactive mindset
• Flexibility to work shifts, including nights, weekends, and bank holidays

Company Benefits:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

Recommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Safety and Security Officer • London, United Kingdom