Senior Room Attendant

Hastings Hotels Group; Belfast City; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday + birthday

Career progression

Job summary

Senior Room Attendant at Hastings Hotels is integral to our housekeeping team, ensuring bedrooms and corridors meet высокого hotel standards. You will supervise cleaners, manage stocks, and coach staff to deliver exceptional guest experiences.

The role requires a proactive, detail-focused individual with strong English, able to work 35 hours weekly across shifts including weekends. Benefits include staff meals, discounts, generous holidays, and career progression opportunities.

Qualifications

• Right to Work in the United Kingdom.
• Good command of English.
• Clean and tidy appearance.
• Excellent attention to detail.
• Team player and able to work under pressure.
• GCSEs including English and Maths.

Responsibilities

• Supervise the work of housekeeping cleaners to ensure bedrooms and corridors meet hotel standards.
• Check and maintain floor and trolley stocks; order replacements as needed.
• Provide training and coaching to housekeeping cleaners.
• Perform a variety of housekeeping tasks as required.
• Ensure quality standards and procedures are understood and applied daily.
• Be knowledgeable about hotel facilities and services and promote them to guests.
• Assist guests with hotel services requests and resolve complaints.
• Maintain bedroom and stock security and report breaches or lost property.

Skills

Hospitality

Cleaning Skills

Supervisory Skills

Education

GCSEs (English & Maths)

Job description

Senior Room Attendant

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive Grand Central Hotel.

Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.

The salary for this full-time position is £24,807per annum. Hours vary, but typical shift patterns include, 7am to 3pm, 3pm to 11pm.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

• To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotel's standards.
• To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary.
• To ensure relevant housekeeping cleaners receive the appropriate training & coaching in order to do their job.
• To perform a variety of housekeeping cleaning activities as required.
• To ensure quality standards and procedures are fully understood and implemented and daily checking procedures are correctly applied.
• To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.
• To assist guests with any reasonable request for hotel services
• Respond to complaints and find the appropriate solution.
• To maintain the security of bedrooms and stock always, immediately reporting any breaches and dealing with lost property in accordance with hotel's procedures.
• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
• To ensure a safe environment is maintained in compliance with all health, safety and hygiene policies and procedures.
• Report any technical and maintenance needs.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it's not just about the products; it's our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• A clean and tidy appearance
• Must have excellent attention to detail
• Work well under pressure and be a team player
• Educated to GCSE Standard or the equivalent including English and Maths

Desired Criteria

Skills you'll need

• Hospitality
• Cleaning Skills
• Supervisory Skills