Night Porter

SeeMe Hired Ltd; Belfast City; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday incl birthday

Career progression

Job summary

Hastings Hotels, a luxury hotel group in Northern Ireland, invites applications for a Night Porter at the Grand Central Hotel. The role covers night duties, guest service, security and sales of hotel services. Working 35 hours across five shifts per week, including weekends, with a salary of £23,478 per annum.

Benefits include free staff meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities. Visit the Hastings Hotels careers page for more information.

Qualifications

• Must have right to work in the UK.
• Ability to work nights and weekends.
• Strong customer service and communication skills.
• Attention to detail and a professional appearance.

Responsibilities

• Serve and assist guests during the night shift.
• Provide highest standards of service and address guest needs.
• Be knowledgeable about hotel facilities and local attractions.
• Promote hotel services and assist with guest queries.
• Handle guest luggage and provide car parking valet service.
• Maintain clean and orderly guest areas and records of sales.

Skills

Identify needs

Hospitality

Customer service

Local knowledge

Fault reporting

Exceeding expectations

Education

GCSE or equivalent (English & Maths)

Job description

Night Porter

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented reception team at the exclusive Grand Central Hotel.

Under the inspiring leadership of our General Manager, Jake McHugh you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.

Hours are from 11pm-7am, 5 shifts out of 7 including weekends.

The salary for this full time position is £23,478 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development..

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About you:

You will be motivated, willing to work hard with your fellow team members and enjoy providing the highest standards of service to our guests. We would love you to have some similar previous experience, but this is not essential as our Night Manager will provide you with full training.

About the role

To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.

1.To serve and assist guests for the duration of the night.

2.To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.

3.To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality

4.To ensure you are aware of all hotel services and are proactive in the sale of these to guests.

5.To ensure you handle, store and deliver guest luggage to the appropriate destination.

6.To provide a guest car parking valet service.

7.To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.

8.To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.

9. To ensure all equipment and materials are used in correct manner and any problems are reported immediately.

10.To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

11.To maintain the security of stock areas at all times, immediately reporting any breaches.

12. To comply with all health, safety, hygiene and licensing policies and procedures.

13.To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.

14.To ensure all guest enquires are handled efficiently and effectively.

15.Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• A right to work within the United Kingdom
• Work well under pressure and be a team player
• Good attention to detail
• Smart well groomed appearance
• Customer care experience
• Excellent communication skills

Desired Criteria

• Educated to GCSE Standard or the equivalent including English and Maths
• Previous experience of working nights
• Driving licence with no penalty points

Skills you'll need

• Ability to Identify and Anticipate needs
• Hospitality
• Exceptional Customer Service Skills
• Local Knowledge Skills
• Fault Reporting/Troubleshooting
• Exceeding Customer Expectations