Night Manager

Hastings Hotels Group

Belfast City District

On-site

GBP 27,000 - 33,000

Full time

9 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Free staff meals

Tips (cash & card)

Employee discounts

29 days holiday + birthday

Career progression

Job summary

Hastings Hotels in Northern Ireland is seeking a Night Manager for Grand Central Hotel to lead the night team and ensure smooth reception operations.

You will manage staff, control costs, uphold quality standards, handle guest requests and complaints, and coordinate with other departments. The role requires night shift experience and a proactive, approachable leadership style.

Qualifications

GCSE English and Maths at minimum level.
Demonstrated customer care experience.
Excellent communication and numeracy skills.
IT literacy and basic computer skills.
Smart, well-groomed appearance and professional demeanor.

Responsibilities

To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
To promote a harmonious working environment where staff are treated with respect and dignity.
To determine and agree annual budgets, manage costs, and ensure profitable night operations.
Ensure quality standards are understood, implemented and regularly reviewed with feedback used for improvement.
Ensure cash handling policies are followed and problems resolved.
Ensure night staff receive training, coaching and development for service excellence.
Ensure the team are aware of hotel services and actively promote them to guests.
Ensure the team are knowledgeable about hotel facilities and local attractions.
Assist guests with any reasonable requests for hotel services.
Respond to complaints and find appropriate solutions.
Maintain security of the hotel and relevant storage areas.
Maintain effective communication with other departments and enforcement agencies.
Ensure Front Office areas and equipment are clean, well-presented and maintained.
Maintain a safe environment in line with health, safety, fire, hygiene and security laws.
Develop knowledge about industry trends and competitor activity for future planning.
Assist with recruitment, selection and utilisation of Front Office staff.
Contribute to the hotel business plan and initiatives for market position.
Ensure compliance with licensing laws and relevant regulations.
Carry out Duty Manager duties as required.
Perform any other duties as required by Senior Management.

Skills

Communication skills

Numeracy skills

IT skills

Customer care

Professional appearance

Attention to detail

Team player

Right to work

GCSE English/Maths

Education

GCSE/Equivalent

Job description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Night Manager at the exclusive Grand Central Hotel.

Supported by our inspiring General Manager, Jake McHugh, you will provide leadership to our Night team, ensuring the smooth management of reception. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have experience working nights and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. A typical shift pattern is 11pm to 7am.

The salary for this full time position starts from £30,250 per annum

Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.

1. To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
2. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3. To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to profitable performance of the night duty function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
4. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
5. To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
6. To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
7. To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
8. To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
9. To ensure you and the team assist guests with any reasonable request for hotel services
10. To ensure you and the team respond to complaints and find the appropriate solution.
11. To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.
12. To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
13. To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
14. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
15. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
16. To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.
17. To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
18. To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
19. To carry out Duty Manager duties as required.
20. Any other duties as required by Senior Management

About You

You will have previous night experience, some of which has been gained at a management level.

Required Criteria

Excellent communication, numeracy and IT skills
Customer care experience
Smart well groomed appearance
Exceptional attention to detail
Work well under pressure and be a team player
A right to work within the United Kingdom
Educated to GCSE Standard or the equivalent including English and Maths

Desired Criteria

Hold a third level qualification
Previous hospitality management experience

Skills Needed

Hospitality, Bar Service, Supervisory Skills

About The Company

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast. That’s why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

Company Culture

At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us. This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Ireland’s top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App