Senior Roadside Technology Service Delivery Manager

National Highways; Telford; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

National Highways is seeking a Senior Service Delivery Manager (HADECs) to lead the delivery of essential roadside technology services across the UK’s motorways and major roads. The role combines strategic oversight with hands-on management of performance, risk and incidents to ensure safe, reliable operations.

You will work hybrid, with two days per week in the office and travel between National Highways locations.

Qualifications

• Experience in managing complex IT or Operational Technology services.
• Strong understanding of incident, problem, event and service performance management.
• Excellent communication skills with senior stakeholders.

Responsibilities

• Oversee operational performance of roadside technology types, primarily Speed Enforcements (HADECs).
• Lead fault, event and problem management for the service.
• Collaborate with design and procurement teams to feed lessons learned into the asset life cycle.
• Improve performance by building relationships with end-users, suppliers, installers and asset managers.
• Ensure robust financial management and contract governance for the service.

Skills

Service delivery

Incident management

Stakeholder communication

Education

Degree in Engineering / IT

Job description

National Highways is seeking a Senior Service Delivery Manager (HADECs) to lead the delivery of essential roadside technology services across the UK’s motorways and major roads. The role combines strategic oversight with hands-on management of performance, risk and incidents to ensure safe, reliable operations.

You will work hybrid, with two days per week in the office and travel between National Highways locations.