Senior Service Delivery Manager - Roadside Technology & Safety

National Highways; Manchester; Hybride; GBP 55 000 - 90 000; Plein temps

Résumé du poste

National Highways is recruiting for a Senior Service Delivery Manager (HADECs) to lead the delivery of roadside technology services essential to safe and reliable motorway and trunk road networks. The role involves operating across Digital Services, with two office days per week in the UK and travel as required to National Highways offices.

You will manage performance, risks and issues, lead fault and problem resolution, and work with design and procurement to implement lessons learned.

Qualifications

• Degree in Engineering, Telecommunications, Operational Technology or a related discipline; ITIL qualification (preferably ITIL 4 or V5).
• Significant experience managing complex, business-critical IT or OT services in a large-scale operational environment.
• Experience managing technology services that support operational decision-making, infrastructure operations or safety-critical environments.
• Strong understanding of incident, problem, event and service performance management principles.
• Excellent communication skills with experience influencing senior stakeholders and presenting service performance at executive level.

Responsabilités

• Oversee operational performance of one or more roadside technology types, primarily Speed Enforcements (HADECs).
• Analyse performance, manage risks and issues, and direct resources to deliver continuous service improvement.
• Lead fault, event and problem management of the service.
• Collaborate with service design and procurement to capture lessons learnt and feed them into asset life cycles.
• Improve performance by fostering relationships between end-users, suppliers, installers, asset managers and maintainers.
• Manage service and financial performance of contracts, monitoring, reporting and governance.

Connaissances

ITIL frameworks

Incident management

Stakeholder management

Service level management

Financial management

Operational technology

Executive communication

Formation

Degree in Engineering/Telecommunications/IT

Description du poste

National Highways is recruiting for a Senior Service Delivery Manager (HADECs) to lead the delivery of roadside technology services essential to safe and reliable motorway and trunk road networks. The role involves operating across Digital Services, with two office days per week in the UK and travel as required to National Highways offices.

You will manage performance, risks and issues, lead fault and problem resolution, and work with design and procurement to implement lessons learned.