Senior Ride Operator and Trainer

Merlin Entertainments; Chertsey; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Merlin benefits discounts

25% discount on-site shops/restaurants

40% discount on Lego

Merlin Magic Pass - 20 free tickets

Ongoing training and development

Job summary

Merlin Entertainments is seeking a Senior Ride Operator & Trainer at Thorpe Park Resort to lead and develop the Ride Operations team while delivering safe, efficient guest experiences.

The role focuses on coaching, training, and maintaining high standards in a fast-paced environment, with opportunities to contribute to continuous improvement and cross-department collaboration.

Qualifications

• Experience leading, supervising, or mentoring a team.
• Experience delivering training, coaching, or assessing team members.
• Strong customer service experience within a guest-facing environment.
• Understanding of health and safety responsibilities within an operational setting.
• Experience managing operational challenges and making decisions in a fast-paced environment.
• Strong organisational, communication, and interpersonal skills.
• Experience dealing with guest feedback and escalations is desirable.
• A genuine passion for developing people and delivering operational excellence.

Responsibilities

• Lead and coach the Ride Operations team to maintain high standards and safe guest experiences.
• Support daily attraction operations, monitor performance, and assist in maintaining ride throughput.
• Carry out assessments, provide feedback, and support colleague development.
• Communicate effectively across departments and resolve guest issues confidently.
• Demonstrate a proactive approach to safety and compliance within operations.

Skills

Leadership

Training

Customer service

Communication

Health & Safety

Problem solving

Job description

Join Thorpe Park Resort as a Senior Ride Operator & Trainer, where you'll help deliver safe, efficient, and memorable guest experiences while supporting the development of our Ride Operations team. This is an exciting opportunity for an experienced operator with a passion for leadership, training, and maintaining high operational standards in a fast-paced environment.

• Previous experience within Ride Operations, attractions, leisure, hospitality, or a similar operational environment.
• Strong leadership skills with the ability to coach, train, and motivate team members to achieve high standards.
• A passion for delivering exceptional guest experiences and confidently resolving guest issues when they arise.
• A proactive approach to safety, with a strong understanding of the importance of compliance and operational procedures.
• The ability to support daily attraction operations, monitor performance, and assist in maintaining efficient ride throughput.
• Confidence in carrying out assessments, providing feedback, and supporting the ongoing development of colleagues.
• Excellent communication and relationship-building skills, with the ability to work collaboratively across departments.
• Strong problem-solving skills and the ability to remain calm under pressure in a fast-paced environment.
• A flexible and adaptable approach, with a willingness to support operational needs across the wider resort.
• A commitment to continuous improvement, taking ownership of tasks and driving high standards across the team.

Qualifications & Experience

• Previous experience leading, supervising, or mentoring a team.
• Experience delivering training, coaching, or assessing team members.
• Strong customer service experience within a guest-facing environment.
• Understanding of health and safety responsibilities within an operational setting.
• Experience managing operational challenges and making decisions in a fast-paced environment.
• Strong organisational, communication, and interpersonal skills.
• Experience dealing with guest feedback and escalations is desirable.
• A genuine passion for developing people and delivering operational excellence.

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.21/Hr.