Ride Team Leader

Merlin; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus based on guest满意? the 你好

Job summary

Merlin is hiring a Ride Shift Leader for our London Eye team. You will help lead the daily operations of the Ride department, balance supervising colleagues with operating the attraction on a rota, and ensure guests receive a warm welcome and outstanding experience.

You'll work with the Ride Manager and fellow Shift Leaders to uphold safety, attendance reporting, and profit protection while delivering exceptional guest experiences at one of London's most iconic attractions.

Qualifications

• Previous experience as a Team Leader or Supervisor within a customer-focused environment.
• A genuine passion for creating exceptional guest experiences.
• The ability to motivate, develop and support a team.
• Strong decision-making and problem-solving skills.
• Confidence working in a busy operational environment.
• Excellent communication skills and a collaborative approach.
• A strong commitment to health, safety and operational excellence.
• 18 years or older due to health and safety requirements.

Responsibilities

• Lead the day-to-day operation of the Ride department on a rota basis.
• Balance team leadership with operating the attraction.
• Ensure guests receive a warm welcome and outstanding experience.
• Maintain safety, attendance reporting and profit protection.
• Oversee safe and efficient loading of guests.
• Support and develop the team to perform at their best.

Skills

Team leadership

Customer service

Communication

Problem solving

Health and safety

Decision making

Staff motivation

Job description

What you'll bring to the team

Fancy playing a key role in one of London's most iconic experiences?

Welcoming guests from around the world, the London Eye offers a unique way to experience London, from its historic landmarks to its ever-changing skyline. Behind every rotation is a team committed to delivering an exceptional experience, safely, smoothly and with care.

We're looking for a Ride Shift Leader to help lead that team.

Working closely with the Ride Manager and fellow Shift Leaders, you'll be responsible for the day-to-day operation of the Ride department, balancing time between leading your team and operating the attraction on a rota basis. You'll create an environment where colleagues feel supported, engaged and equipped to perform at their best, while ensuring every guest receives a warm welcome and outstanding experience.

This is a role where operational excellence matters. The team is responsible for ticket scanning, supporting accurate attendance reporting and profit protection, while also overseeing the safe and efficient loading of guests.

You’ll lead from the front, helping to maintain the highest standards of safety, guest experience and operational performance within one of the UK's most visited attractions.

This is a permanent, full-time role, working 5 days out of 7 on a rota basis, including weekends and bank holidays.

Qualifications & Experience

• Previous experience as a Team Leader or Supervisor within a customer-focused environment
• A genuine passion for creating exceptional guest experiences
• The ability to motivate, develop and support a team
• Strong decision-making and problem-solving skills
• Confidence working in a busy operational environment
• Excellent communication skills and a collaborative approach
• A strong commitment to health, safety and operational excellence
• 18 years or older due to health and safety requirements

Benefits

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass for free tickets to all our attractions worldwide for you, your family, and friends
• Enjoy the ride pass - giving you and 5 others a Merlin Annual Pass (Gold edition)
• X2 volunteer days per year
• Discounts on stays at Merlin hotels globally
• Special rates on cinema tickets and more!

If you have any questions or if you require any assistance, because of a disability or medical condition, or being a care leaver, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £30,221.69/Yr.