Fright Nights Rides Host

Merlin; Chertsey; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Pay from £8.50 per hour

40% discount LEGO online store

Merlin Magic Pass: 20 free tickets

25% Merlin retail discounts

Staff discount codes for Merlin Annual

Pro rata holiday allowance

Private pension scheme

Life assurance scheme

Employee assistance programme

Perks at Work discounts

Ongoing training & development

Job summary

Merlin's Thorpe Park in Chertsey is recruiting for Rides Hosts for Fright Nights. The role is on-site, seasonal, and fully flexible hours, with duties covering guest hosting, safety checks and queue management.

Applicants should be at least 16, with strong English and a proactive service mindset. Compensation starts from £8.50 per hour, plus discounts on LEGO products, Merlin Magic Pass, staff perks, and pension options.

Qualifications

• You will be a part of a frontline, guest facing team delivering excellent customer service.
• You should be able to lead and uphold high standards under pressure.
• Strong interpersonal skills and problem solving are essential.

Responsibilities

• Deliver excellent customer service to guests at designated attractions.
• Host attractions and work as part of a front-line rides team.
• Interact with guests and help manage queues and safety checks.
• Complete daily ride documentation and communicate with managers.
• Maintain cleanliness and presentation to required standards.

Skills

Customer service

Team leadership

Interpersonal skills

Problem solving

Decision making

English fluency

Job description

What you'll bring to the team

Rides Host - Fright Nights

Location: Thorpe Park, Chertsey, KT16 8PN

Hours: Full time, fully flexible.

Contract Type: Seasonal

Here at the UK's Most Thrilling Theme Park, we're gearing up to celebrate 25 Years of Fear, as Fright Nights returns! We are recruiting for Rides Hosts to join our team in delivering our award-winning theme park scare event!

You will be a part of a team working in a front line, guest facing position - delivering excellent customer service at all times and ensuring a safe and fun experience for all of our guests on Thorpe Park's world class rides and attractions! This is a fast paced, varied and active role that will see you interacting with our guests and helping them to enjoy a day out like no other!

What you'll be doing...

In this role, you will be responsible for delivering excellent customer service to our guests, hosting your designated attractions and working as part of a team on the front line of our Rides team.

• This is a fast paced and active role, which also means in most cases working outside in all weather conditions.
• Follow all training and policies and procedures at all times, ensuring that Health & Safety criteria are consistently followed and met.
• Dealing with large numbers of guests on a daily basis in tasks such as checking restraints, height checking, storing bags before they board rides, enforcing specific ride restrictions and managing queue lines - alongside working to efficiency targets to reduce queue times.
• Completing daily ride documentation and ensuring clear communication with Zonal Managers and Leads at all times.
• Provide a high level of customer service to our guests at all times, using your knowledge of the park to share the best possible information - taking all opportunities to interact with guests and ensure that any issues are resolved through positive interactions.
• Meeting cleanliness targets by carrying out set cleaning rotas and any ad hoc cleaning tasks when required, to help keep presentation at the required standards.

Qualifications & Experience

• Due to nature of the role and working hours, applicants aged 18 years old or over may be given priority, however we welcome applications from those aged 16 years plus and over school leaving age.
• You'll need to be capable and able to understand theory-based learning in order to be trained and assessed on a number of attractions across the park.
• We're looking for applicants with a high level of motivation both in individual and team situations, who are able to lead and uphold the required standards in moments of pressure.
• Applicants must be proficient in the English language.
• You’ll demonstrate good interpersonal and relationship building skills, along with skills in problem solving and decision-making techniques.
• High level of personal presentation and standards.

Benefits

• Pay from £8.50 per hour (age dependant).

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!

• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)

• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme

• Life assurance scheme

• Employee assistance programme

• Access to Perks at Work which 30,000+ national & local employee discounts

• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £8.50/Hr.