Rehousing Officer

Beighton; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working options

Job share

Reduced hour contracts

Job summary

Sheffield City Council is recruiting a Rehousing Officer to join the busy Rehousing and Homelessness service. You will provide operational and support functions to customers with housing needs, prioritising work within resource limits.

You must demonstrate customer focus, strong communication, resilience and the ability to work independently and as part of a team. The role offers flexible working opportunities and a supportive, diverse workplace.

Qualifications

• Customer focus and ability to prioritise tasks in a busy housing environment.
• Clear communication with customers and colleagues.
• Ability to work both independently and as part of a team.
• Resilience and willingness to learn in a dynamic service area.

Responsibilities

• Provide a range of operational and support functions to assist customers with housing needs.
• Work within resource limits and manage customer expectations.
• Demonstrate a clear customer focus, prioritise and organise work.
• Communicate effectively and work well with initiative and in a team.
• Be resilient, hardworking and keen to learn.

Skills

Customer focus

Communication skills

Teamwork

Resilience

Organisational skills

Flexibility

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Do you want to help customers with their housing situation?

Do you put customers at the heart of what you do?

Do you have the resilience to thrive in a busy working environment?

Do you want to be part of a productive and successful team?

The role

This is a fantastic opportunity to join the busy and exciting Rehousing and Homelessness service. Rehousing Officers provide a range of operational and support functions to support customers who have a housing need.

Working within the limits of the accommodation resources available, it is not always possible to meet the accommodation aspirations of our customers; it is therefore crucial to be understanding of customers’ needs whilst managing customer expectations.

You will be working in a team with skilled and experienced Officers and Managers who will be on hand to support you.

To be successful, you will demonstrate a clear customer focus, with an ability to prioritise and organise your work. We need excellent communicators who work well on their own initiative but are also flexible team players. It is important to be resilient and hardworking, with a keenness to learn.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.