Senior Retail Stores Supervisor

Norwich City Football Club; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading football club as a Senior Retail Stores Supervisor. This role focuses on delivering exceptional customer service and leading a team in a vibrant retail environment. Enjoy benefits like complimentary matchday tickets and professional development opportunities.

Benefits

Complimentary matchday ticket

25 days annual leave plus bank holidays

Enhanced family-friendly leave policies

Pension scheme

Access to discount platform

Enhanced CPD opportunities

Wellbeing support

Qualifications

• Experience in a fast-paced retail environment.
• Passionate about customer service.

Responsibilities

• Providing exceptional customer service in retail.
• Supervising and leading a team of retail assistants.
• Driving sales through effective selling skills.

Skills

Customer Service

Sales Skills

Team Leadership

Job description

An exciting opportunity has arisen for an experienced candidate to join the Retail Stores team at Norwich City Football Club in the role of Senior Retail Stores Supervisor, on a fixed-term contract for 9 months. This is an excellent role for someone who is passionate about customer service and meeting new people.

Key tasks/responsibilities include, but are not limited to:

1. Providing exceptional customer service in a fast-paced retail environment
2. Opening and closing the Store
3. Driving sales by using effective selling skills, focusing on up-selling and highlighting promotional items to customers
4. Maintaining visual store standards
5. Supervising and leading a team of up to 20 retail assistants
6. Ensuring stock levels are maintained at the store
7. Supporting the Club’s Values of Growth, Integrity, Belonging, Resilience, Pride, and Commitment

Benefits for successful candidates include (but are not limited to):

1. Complimentary matchday ticket for home fixtures
2. 25 days annual leave plus bank holidays
3. Enhanced family-friendly leave policies
4. Pension scheme with Royal London
5. Access to Reward Gateway recognition and discount platform
6. Enhanced CPD opportunities and structured professional development pathways
7. Participation in wider club initiatives through various Working Groups
8. Wellbeing support, including 24/7 access to a GP for employees and dependents, and access to gyms and exercise classes at Carrow Road & Avant Training Centre

Don’t miss this fantastic opportunity to join the Canaries. Click ‘Apply’ now to become our Retail Stores Supervisor.

Closing date: Tuesday, 27th May 2025

Norwich City Football Club is committed to ensuring equal opportunities for all and welcomes applications from all community sectors regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, and civil partnerships.

We are an equal opportunities employer and recognize the importance of safeguarding children and vulnerable adults. Please note that a criminal disclosure and identity check will be conducted for this position, and engagement is subject to a satisfactory DBS disclosure.