Senior Retail Sales Manager

JR United Kingdom; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Sales Manager to lead a passionate team in delivering exceptional customer experiences. This role is pivotal in driving sales and fostering a customer-centric culture within the organization. You will be responsible for coaching your team, enhancing client relationships, and ensuring operational excellence. Join a vibrant brand that values diversity and creativity, and be part of a journey that empowers individuals to express their unique style. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Benefits

Competitive salary and bonus structure

Pension scheme

Gorgeous seasonal shoes

Qualifications

• Experience in sales management with a focus on customer service.
• Strong leadership skills with a track record of team development.

Responsibilities

• Lead and motivate teams to achieve sales excellence.
• Enhance customer experience and manage client relationships.

Skills

Customer Relationship Management

Sales Strategy

Team Leadership

Performance Metrics Analysis

Education

Bachelor's Degree in Business or related field

Tools

CRM Software

Job description

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We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Senior Sales Manager Role

The Senior Sales Manager is a true ambassador of the Company. The role involves leading, coaching, and building client relationships. You will be responsible for motivating your teams to ensure sales excellence while maintaining the highest level of customer experience, including close supervision of managers.

Responsibilities

Sales

• Create a customer-centric culture by reviewing and enhancing our service proposition to exceed customer expectations and strive for market leadership.
• Maintain strong relationships with Host Store and other concession partners.
• Take initiative to improve business performance.
• Review brand performance to inform commercial decisions.
• Contribute to departmental development aligned with consumer demands and business opportunities.
• Plan staff scheduling to ensure optimal floor coverage in line with core hours.
• Ensure staff presentation standards are met according to store guidelines.

Service

• Create a customer-focused environment; train and develop team members to build new and maintain existing client relationships.
• Monitor test shop results, CRM data, and implement service improvement plans.
• Oversee client relationship management and client book maintenance to ensure top client experience.

People

• Recruit new team members with the GM, following company policies.
• Communicate policies and procedures effectively to staff.
• Invest in the development of your management team.
• Maintain positive relationships with co-workers and senior management.
• Promote a positive team environment daily.
• Manage KPIs through performance reviews and demonstrate leadership.

Operations

• Ensure company and store policies are communicated and followed.
• Oversee daily hygiene standards and opening/closing procedures.
• Understand operational standards, including stockroom management.

KPIs

• Achieve sales targets and other performance metrics such as mystery shopper scores, retention, and productivity.
• Meet payroll and audit standards.
• Exceed client book sales targets.

Benefits of Joining

• Competitive salary and bonus structure
• Pension scheme
• Gorgeous seasonal shoes

Our Culture

We’re a fast-paced, innovative brand that values progress and kindness. We reward hard work with opportunities and foster a friendly, balanced, and vibrant environment that nurtures talent and wellbeing.

Founded in 1963 in London, our brand now has a global presence, operating over 70 stores nationwide and in over 400 stores worldwide, including flagship locations and retail partners.

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism