Senior Retail Sales Lead - Paint & Decor

Brewers Decorator Centres; Chiswick; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

33 days holiday including bank

Life assurance 5% of salary

Pension contributions

Brewers Colleague discounts

Employee Assistance Programme

Virtual GP service

Cycle to Work Scheme

Staff uniform

Job summary

Brewers Decorator Centres is opening a brand-new West London Brewers Decorator Centre, seeking a Retail Senior Sales Advisor to lead the team and drive sales. The role focuses on delivering high levels of customer service, leveraging product knowledge, and coordinating with branch management to ensure smooth operations from day one.

Based in West London, the successful candidate will be instrumental in establishing service standards, managing stock, and building lasting customer relationships

Qualifications

• Experience in a retail environment, ideally in a team leader or supervisory role.
• Exceptional customer service and communication skills to understand and translate customer requirements into product recommendations.
• Motivated with the drive to succeed and deliver great results.
• Approachable and friendly, able to support customers and colleagues.
• Ability to inspire and motivate team members to achieve high levels of service.

Responsibilities

• Assist the Branch Manager with developing the branch and the team, including deputising in their absence.
• Provide exceptional service to customers in branch to uphold Brewers service standards.
• Handle keyholder responsibilities, cashing up and related supervisory tasks.
• Allocate work, keep the team motivated and driven.
• Use product knowledge to recommend the best products for customer needs.
• Plan and agree sales forecasts with the Branch Manager in line with targets.
• Ensure orders and enquiries are dealt with promptly and followed up.
• Prepare and mix paint for customers, process specialist orders and request stock as needed.
• Build relationships with customers to identify needs and provide comprehensive service.
• Promote seasonal and special items and merchandise in-store to increase visibility and sales.
• Assist with stock maintenance in the branch.

Skills

Retail leadership

Customer service

Communication

Team motivation

Job description

Brewers Decorator Centres is opening a brand-new West London Brewers Decorator Centre, seeking a Retail Senior Sales Advisor to lead the team and drive sales. The role focuses on delivering high levels of customer service, leveraging product knowledge, and coordinating with branch management to ensure smooth operations from day one.

Based in West London, the successful candidate will be instrumental in establishing service standards, managing stock, and building lasting customer relationships