Senior Retail Sales Advisor

Brewers Decorator Centres; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension plan

Life assurance

33 days holiday

Brewers discounts

Cycle to Work

Virtual GP

EAP program

Job summary

Brewers Decorator Centres in West London is opening a brand-new store and seeks a Retail Senior Sales Advisor who will lead the team and drive sales while delivering exceptional customer service. The role involves deputising for the Branch Manager, stock management, and handling keyholder duties.

The position offers a competitive £32,250 annual salary, pension, and a range of benefits. The store operates 7am–5pm weekdays and 8am–5pm Saturdays, with 40 hours per week across five days, Monday to

Qualifications

• Retail experience, ideally in a team leader or supervisory role.

Responsibilities

• Assist the Branch Manager with developing the branch and the team, deputising in their absence.
• Provide exceptional service to customers in branch to uphold Brewers quality.
• Have keyholder responsibilities, cashing up and supervising tasks.
• Allocate work to the team, keeping them motivated and driven.
• Use product knowledge to recommend the best products for customers.
• Plan and agree sales forecasts with the Branch Manager in line with targets.
• Ensure orders and enquiries are dealt with and followed up promptly.
• Mix paint for customers and process orders.

Skills

Retail experience

Team leadership

Customer service

Job description

40 hours per week over 5 days

Monday to Friday with Saturday on a rota

Salary – £32,250 per annum plus pension and company benefits

Location: West London

We are thrilled to announce that we are due to open a brand-new Brewers Decorator Centre which will be conveniently located in the West London area, near Ealing and we have a very exciting opportunity for a Retail Senior Sales Advisor, who is passionate about providing the highest levels of customer service to help lead this new team and develop sales in our new store!

Once opened the store will stock an extensive product range which includes trade and designer paint brands such as Armstead, Crown, Dulux, Farrow & Ball, Little Green, Johnstone’s, Sadolin as well as our own brand, Albany. We also offer a full product range via our delivery service which runs from the branch. Store opening hours will be Monday - Friday 7am - 5pm and Saturday 8am - 5pm.

Ranked again in The Sunday Times Best Places to Work 2026 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family‑owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

Responsibilities

• Assist the Branch Manager with developing the branch and the team including deputising in their absence
• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
• Have keyholder responsibilities, cashing up and associated supervisory tasks
• Allocate work to the team, keeping them motivated and driven
• Use product knowledge to provide recommendations and help customers find the best product for their needs
• Planning and agreeing sales forecasts with the Branch Manager in line with Company targets
• Ensuring orders and enquiries are dealt with and followed up on promptly
• Mix paint for Customers, process specialist orders, and request special stock within the Branch network
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Assisting with stock maintenance in the branch

Who We Are Looking For

• Experience in a retail environment, ideally in a team leader or supervisory role
• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Highly motivated with the drive to succeed and do a great job
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• The ability to motivate and inspire colleagues to achieve the highest level of customer service
• Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
• Keen to learn, develop skills, and progress within our industry
• Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours
• An interest in our industry would be advantageous but not essential as product training will be given

Benefits

• Competitive salary
• 33 days holiday including bank holidays increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
• Brewers Colleague discounts giving you huge savings on home improvements
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme and ongoing development
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District

Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader