Senior Retail Sales Advisor

Brewers Decorator Centres; Greater London; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking a friendly and reliable Senior Retail Sales Advisor to join their vibrant team. This role involves providing exceptional customer service, supporting the Branch Manager, and ensuring the smooth operation of the branch. You will have the opportunity to inspire and lead a team while developing your skills in a supportive environment. With a competitive salary and a range of attractive benefits, this position is perfect for someone who thrives in a retail setting and is passionate about delivering quality service. Join this dynamic company and make a significant impact in your community!

Benefits

Free life assurance

5% salary employer pension contribution

Profit share scheme

Staff discounts

31 days holiday including bank holidays

Wagestream - money management app

Employee Assistance Programme

Access to Medicash healthcare scheme

Cycle to Work Scheme

Comprehensive Induction Programme

Qualifications

• Experience in retail, ideally in a supervisory role.
• Exceptional customer service and communication skills.

Responsibilities

• Assist the Branch Manager and provide exceptional service to customers.
• Allocate work to the team and ensure orders are promptly dealt with.

Skills

Customer Service

Team Leadership

Communication Skills

Sales Experience

Motivational Skills

Education

Experience in Retail

Job description

Reference: JAN20256084

Expiry date: 22:00, Fri, 7th Feb 2025

Location: Putney

Salary: Competitive

Benefits: Free life assurance, 5% salary employer pension contribution (subject to employee contributions), Profit share scheme after qualifying period, Staff discounts, uniform, 31 days holiday including bank holidays

Working Hours:

40 hours per week over 5 days

Monday to Friday with Saturdays on a rota

Competitive salary plus pension and company benefits

About the Role:

We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Putney, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager. Experience with our products isn't strictly necessary; if you are a natural leader and can bring great customer service, sales experience, and team working skills to the table, we'll give you everything you need to succeed.

Responsibilities:

1. Assist the Branch Manager with developing the branch and the team including deputising in their absence
2. Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
3. Have keyholder responsibilities, cashing up and associated supervisory tasks
4. Allocate work to the team, keeping them motivated and driven
5. Use product knowledge to provide recommendations and help customers find the best product for their needs
6. Planning and agreeing sales forecasts with the Branch Manager in line with Company targets
7. Ensuring orders and enquiries are dealt with and followed up on promptly
8. Mix paint for Customers, process specialist orders, and request special stock within the Branch network
9. Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
10. Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
11. Assisting with stock maintenance in the branch

Who We Are Looking For:

1. Experience in a retail environment, ideally in a team leader or supervisory role
2. Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
3. Highly motivated with the drive to succeed and do a great job
4. Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
5. The ability to motivate and inspire colleagues to achieve the highest level of customer service
6. Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
7. Keen to learn, develop skills, and progress within our industry
8. Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours
9. An interest in our industry would be advantageous but not essential as product training will be given

In Return, We Offer:

1. Competitive rates of pay
2. 31 days holiday including bank holidays increasing with service
3. Free life assurance
4. 5% of your salary employer contribution to the pension plan (subject to employee contributions)
5. Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
6. Brewers Colleague discounts giving you huge savings on your home improvements
7. Employee Assistance Programme - accessible to colleagues, partner/spouse and dependants
8. Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments
9. Discounts and rewards with selected partners - major high street brands, supermarkets etc
10. Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
11. Staff uniform and uniform cleaning tax relief
12. Comprehensive Induction Programme
13. After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District

To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.

Please note – this role may be removed from listings before the closing date if we are successful in finding an appointment.

Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.