Senior Retail Sales Advisor

Brewers Decorator Centres; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Senior Retail Sales Advisor in London, where you will support multiple branches and enhance customer experience. This role requires a proactive individual with strong sales and customer service skills, offering a competitive salary and numerous benefits in a collaborative environment.

Benefits

31 days holiday including bank holidays

5% employer contribution to pension plan

Employee Assistance Programme

Brewers Colleague discounts

Access to Medicash for healthcare claims

Comprehensive Induction Programme

Wagestream access for money management

Qualifications

• Experience in a retail environment, ideally in a team leader or supervisory role.
• Exceptional customer service and communication skills.
• Flexibility and willingness to travel between different branches as required.

Responsibilities

• Assist Branch Managers by stepping in during their absence.
• Provide exceptional service to customers to uphold the company's reputation.
• Allocate work to the team to keep them motivated.

Skills

Customer Service

Sales Experience

Team Working

Communication Skills

Job description

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40 hours per week over 5 days

Monday to Friday with Saturdays on a rota

Competitive Salary Plus Pension And Company Benefits

We have a great opportunity for a friendly and reliable Senior Retail Sales Advisor to join our team in a flexible, roaming role across multiple Brewers Decorator Centres in the London region. This is a fantastic opportunity for a friendly, reliable, and proactive individual to support different branches. If you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.

Working across branches in London

40 hours per week over 5 days

Monday to Friday with Saturdays on a rota

Competitive Salary Plus Pension And Company Benefits

We have a great opportunity for a friendly and reliable Senior Retail Sales Advisor to join our team in a flexible, roaming role across multiple Brewers Decorator Centres in the London region. This is a fantastic opportunity for a friendly, reliable, and proactive individual to support different branches. If you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.

As a roaming Senior Retail Sales Advisor, you’ll provide crucial support across the London region by stepping in to assist Branch Managers by taking on Senior responsibilities, supporting teams, and driving sales. Standard Branch opening hours are 5:30am - 5pm but this does vary in some locations.

The majority of our London stores have a local tube/train/bus station in local proximity so travel won’t be an issue.

Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers

We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.

As a Senior Retail Sales Advisor with Brewers, some responsibilities will include:

• Assist Supporting Branch Managers by stepping in during their absence or when additional support is needed
• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
• Have keyholder responsibilities, cashing up and associated supervisory tasks
• Allocate work to the team, keeping them motivated and driven
• Provide recommendations to help customers find the best product for their needs
• Support the Branch Manager with planning and agreeing sales forecasts in line with Company targets
• Ensuring orders and enquiries are dealt with and followed up on promptly
• Mix paint for Customers, process specialist orders, and request special stock within the Branch network
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Assisting with stock maintenance in the branch
  
  

Who We Are Looking For To Join Our Team

• Experience in a retail environment, ideally in a team leader or supervisory role
• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
• Flexibility and willingness to travel between different branches in the London area as required.
• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
• The ability to motivate and inspire colleagues to achieve the highest level of customer service
• Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
• Keen to learn, develop skills, and progress within our industry
• Willing to attend training to become a Fire Marshall and/or First Aider if required
• Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours
  
  

In return we offer a comprehensive benefits package consisting of:

• Competitive rates of pay
• 31 days holiday including bank holidays increasing with service
• Free life assurance
• 5% of your salary employer contribution to the pension plan (subject to employee contributions)
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Brewers Colleague discounts giving you huge savings on your home improvements
• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
• Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments
• Discounts and rewards with selected partners - major high street brands, supermarkets etc
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our Company Holiday Homes
  
  

To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.

Please note - this role may be removed from listings before the closing date if we are successful in finding an appointment.

Please ensure you fully complete the application process if you wish to be considered for this position.

Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail

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