Senior Restaurant Manager

Arcade Tottenham Court Road; England; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Refer a friend bonus

Wage advance facility

Birthday budget

50% staff discount

50% JKS discount

Counselling services

Hospitality Action support

Team social events

Job summary

Arcade Tottenham Court Road in London is seeking a Senior Restaurant Manager to lead daily operations across FOH, Kitchen and Bar, deputising for the Site Operations Manager and General Manager in their absence.

You will drive guest experience, coach managers, and manage labour, costs, and brand standards in a busy, fresh-food led venue, maintaining a positive, energetic workplace for a diverse team.

Qualifications

• Seasoned leader capable of managing day-to-day operations.
• Experience leading large, high-volume restaurants (1k covers daily).
• Strong focus on guest experience and team development.
• Solid knowledge of health and safety, food safety, and licensing compliance.
• Able to recruit, train and manage large service teams across FOH, kitchen and bar.
• Energetic, hands-on leader who communicates by example.

Responsibilities

• Lead daily restaurant operations, ensuring smooth and efficient service across all departments.
• In the absence of the Site Operations Manager and GM, take full accountability for the venue.
• Champion exceptional guest experience through proactive leadership and team engagement.
• Drive health, safety, and food safety compliance through audits and daily walkthroughs.
• Support recruitment and training of a high-performing service team across restaurant and kitchen.
• Oversee labour forecasting, rota planning and weekly reporting with the GM.
• Support financial performance by monitoring costs and reviewing sales data.
• Uphold Arcade’s brand standards, culture, and ethos through hands-on leadership.
• Act as a brand ambassador — inspiring your team and maintaining a positive workplace.

Job description

Join our leadership team - Lead the floor. Drive performance. Shape the future of London hospitality.

If you are currently a strong Assistant General Manager or an experienced Floor Manager in a large, fresh-food-led venue, this is your opportunity to take the next step in a leadership role.

About Arcade:

Arcade is one of UK’s most ambitious and exciting hospitality projects! A dynamic playground where world‑class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch, operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.

About the role:

We’re looking for an experienced and dynamic Senior Restaurant Manager to join the leadership team at Arcade Tottenham Court Road, one of London’s most exciting and pioneering food and drink destinations. With multiple global kitchens, a high‑energy bar, and over a thousand covers on a busy day, this is an opportunity to lead at the heart of a fast‑paced, creative, and guest‑focused environment.

As an experienced Restaurant Manager, you’ll take day‑to‑day ownership of the restaurant floor, ensuring every service runs seamlessly and every guest leaves impressed. You’ll deputise for the Site Operations Manager and General Manager in their absence, leading the operation with confidence and clarity. Working across Front of House, Kitchen, and Bar teams, you’ll drive performance, develop your managers, and uphold the highest standards of hospitality, safety, and culture.

As a successful Sr Restaurant Manager for Arcade, you will:

• Lead daily restaurant operations, ensuring smooth and efficient service across all departments.
• In the absence of the Site Operations Manager and GM, taking full accountability for the venue.
• Champion exceptional guest experience through proactive leadership, real‑time service recovery, and team engagement.
• Drive a culture of Health & Safety, Food Safety, and compliance through daily walkthroughs, audits, and team awareness.
• Support the recruitment and training of a high‑performing service team across the restaurant and kitchen.
• Oversee labour forecasting, rota planning, and weekly reporting in collaboration with the GM.
• Support financial performance by monitoring variable costs, analysing sales data, and driving commercial awareness.
• Uphold Arcade’s brand standards, culture, and ethos through hands‑on leadership, consistency, and clear communication.
• Act as a brand ambassador — inspiring your team and maintaining a positive, inclusive, and energetic workplace.

We'd love to hear from you if you:

• Are currently a strong Assistant General Manager or an experienced Floor Manager in a large, fresh-food-led venue.
• Bring strong experience in delivering structured training, feedback, and development plans to support your teams.
• Bring proven experience leading large, high‑volume restaurants or hospitality venues (1k covers daily).
• Are passionate about fresh food, global flavours, and high‑energy service environments.
• Have a strong understanding of Health & Safety, Food Safety, and Licensing compliance.
• Can confidently lead, coach, and inspire a large team across multiple departments.
• Possess excellent commercial awareness with experience managing rotas, budgets, and cost controls.
• Are hands‑on, approachable, and thrive in fast‑paced, guest‑driven environments.
• Communicate clearly and lead by example — balancing warmth with professionalism.
• Believe in developing people, fostering inclusion, and maintaining high standards at all times.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Working at Arcade:

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry‑leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast‑moving, and truly unique in the hospitality industry.

Benefits of being part of the team:

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!