Restaurant Supervisor

Arcade; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Refer a friend bonus

Wage advance facility

Birthday/ career milestones budget

50% off food in Arcade restaurants

50% off food in JKS restaurants within

Access to counselling and wellbeing

Hospitality Action support

Team parties

Job summary

Arcade is seeking a Restaurant Supervisor in London to lead from the floor, support restaurant managers and ensure shifts run smoothly. You will set the tone, brief the team, handle guest requests and keep service on track.

This hands-on role requires ownership, a warm leadership style and a passion for great food and hospitality. If you enjoy a fast-paced venue and coaching others, this is for you.

Qualifications

• Experience supervising or leading shifts in a busy restaurant.
• Strong communication and organisational skills.
• A passion for hospitality and guest experience.
• Willingness to coach and develop team members.

Responsibilities

• Lead shifts from the floor, coordinate with kitchen and bar to keep service moving.
• Welcome guests, handle feedback and maintain high standards of service and presentation.
• Deliver briefings, training and support to new starters to build confidence.
• Ensure health, safety, food safety and licensing requirements are followed, from opening to closing checks.
• Assist with rotas, labour and cost controls, and complete shift reporting to drive sales.

Skills

Supervising shifts

Leadership

Guest service

Communication

Problem solving

Job description

Join our leadership team - Lead the floor. Drive performance. Shape the future of London hospitality.

The role

We're looking for a Restaurant Supervisor who will be right at the heart of service: leading from the floor, supporting our restaurant managers and keeping your shifts running smoothly. From a great team briefing to a brilliantly handled guest request, you'll set the tone and make the details count.

This is a hands-on role for someone who enjoys the pace of a busy venue, takes ownership and knows how to bring out the best in people.

Key Responsibilities

• Leading great shifts: Give the team clear direction, stay calm during busy service and work closely with the kitchen and bar to keep everything moving.
• Looking after our guests: Create a warm welcome, handle feedback with care and keep service, atmosphere and presentation consistently strong.
• Developing your team: Deliver briefings, tastings and training, support new starters and coach people as they build their confidence.
• Keeping standards high: Make sure health, safety, food safety and licensing requirements are followed, from opening checks to closing procedures.
• Supporting performance: Help manage rotas, labour and costs, complete accurate shift reporting and spot opportunities to grow sales while delivering a great guest experience.
• Championing Arcade: Share your enthusiasm for our food and drinks, celebrate team achievements and bring ideas that make each shift better.

We’d love to hear from you if you bring:

• Experience supervising or leading shifts in a busy restaurant.
• A warm, confident leadership style and a willingness to get stuck in.
• A passion for food, drinks and making people feel welcome.
• Strong communication, organisation and practical problem-solving skills.
• An understanding of service standards, safe operations and the commercial decisions that shape a successful shift.
• A collaborative approach: you support your team, take responsibility and keep looking for ways to improve.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Working At Arcade

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

At Arcade, we're more than just a restaurant group... We're a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits Of Being Part Of The Team

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you've earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!