Senior Waiter

Arcade; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Refer a friend bonus

Wage advances on earned wages

Birthday budget and recognition

50% off food

50% off food at JKS restaurants within

Counselling and wellbeing support

Hospitality Action support

Team events and celebrations

Job summary

Arcade London is seeking a Senior Waiter to lead front-of-house service in a buzzing, high-energy setting. You will take orders, serve food and drinks, guide junior team members, and ensure a flawless guest experience from opening to close.

We value a confident communicator with a passion for food and drink, who thrives in a fast-paced environment and upholds the highest service standards while collaborating with kitchen and bar teams.

Qualifications

• 2+ years of experience as a Senior Waiter or in a similar high-volume restaurant role.
• Passion for recommending food and drink to guests.
• Positive, can-do attitude and willingness to learn.
• Strong customer service mindset and teamwork.

Responsibilities

• Open and close the restaurant.
• Develop junior staff.
• Confidently communicate with guests.
• Deliver high-standard service consistently.
• Create a warm, positive guest experience.

Skills

Guest service

Team player

Communication

English fluency

Job description

Join Our Front of House Team at Tottenham Court Road - LeadingFromTheFront, One Amazing ExperienceAtATime!

About Arcade

Arcade is one of UK’s most ambitious and exciting hospitality projects! A dynamic playground where world-class chefs, bold culinary ideas, and vibrant guest experiences come together under one roof. As a brand incubator, we launch,operate, and scale original concepts that celebrate global cuisines and exceptional drink culture.

About The Role

We'reexcited to be looking for an experience and enthusiastic Senior Waiter to join ourfront-lineteam at Arcade London! With a buzzing atmosphere, globally inspired kitchens, and electrifying service, this is your chance to be part of one of London's most exciting dining destinations.

Role

As a Senior Waiter at Arcade London, you love delivering top-notch guest experiences and have a knack for making every service unforgettable. The successful candidate in this role will:

• Be in charge of opening and closing the restaurant.
• Assist with the development of junior staff members.
• Communicate with guests in a confident and professional manner.
• Be responsible for delivering a consistent and high standard service.
• Be in your element delivering top-tier hospitality with a positive vibe and great smile.
• Take orders, serve food and drinks, and make menu recommendations.
• Keep things running smoothly in a fast-paced environment.
• Work closely with the kitchen and bar teams.
• Maintain & update cleaning schedules, records and checklists.
• Adhere to all relevant Food Safety and Health & Safety practices and procedures.

We'd Love To Hear From You If You

• Have 2+ years of experience as a Senior Waiter or similar role within a high volume high quality restaurant.
• Bring a genuine interest and passion for recommending food and drink options to your guests.
• Bring a positive, can-do attitude and willingness to learn!
• Love for food and drink and most importantly, bring a passion for delivering great customer service.
• Are a strong team player with excellent communication skills (English is a must).
• The ability to stay cool under pressure.

We are committed to building a diverse and inclusive team. We welcome applicants from all backgrounds.

Working At Arcade

Our teams are the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
At Arcade, we’re more than just a restaurant group... We’re a collective of bold, diverse food and drink brands driven by creativity, collaboration, and a passion for hospitality. We believe in growing together, empowering our people, and creating opportunities to thrive across all areas of the business. Whether onsite, behind the scenes or head office, working at Arcade means being part of something exciting, fast-moving, and truly unique in the hospitality industry.

Benefits Of Being Part Of The Team

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!