Senior Resident Services Associate

Dandara; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top property developer in Aberdeen is seeking a Senior Resident Services Associate to lead day-to-day operations of a Build-to-Rent development. The ideal candidate will have proven experience in property or hospitality, strong leadership skills, and a passion for delivery of exceptional resident experiences. The role includes managing move-ins, overseeing team dynamics, and ensuring compliance with safety standards. The company offers competitive salary and comprehensive benefits.

Benefits

Competitive salary

33 days holiday + option to buy 5

Up to 5% matched pension scheme

3x salary life assurance

Employee Assistance Programme

Qualifications

• Proven experience in a customer-facing role within property or hospitality.
• Strong leadership and organisational skills.
• Understanding of health & safety and compliance requirements.

Responsibilities

• Lead and support the Resident Services Team.
• Deliver first-class customer service to residents.
• Manage move-ins, check-outs, and inspections.

Skills

Leadership

Customer service

Communication

Organisational skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

CRM/booking systems

Job description

Step into a Career with Impact at Dandara Living!

If you’re ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.

About The Role

Based at Forbes Place in Aberdeen, this is an exciting opportunity for an experienced and motivated Senior Resident Services Associate to lead the day‑to‑day operations of one of our award‑winning Build to Rent developments. Working closely with the General Manager, you’ll play a key role in delivering exceptional resident experiences, leading and supporting the on‑site team, and ensuring the smooth running of all aspects of the development.

You’ll be a natural leader with a passion for people, detail, and service excellence — someone who thrives in a dynamic environment where every day brings something new.

Working Pattern: Monday to Friday, 8:30am – 5:30pm.

What You Will Do

• Lead, motivate and support the Resident Services Team, fostering a culture of excellence and collaboration
• Deliver first‑class customer service to residents and guests, ensuring all enquiries are handled promptly and professionally
• Manage move‑ins, check‑outs, inventories, and inspections to ensure a seamless resident experience
• Oversee leasing and renewals, maintaining high levels of resident retention and occupancy
• Maintain accurate records and ensure compliance with company processes and standards
• Liaise closely with central teams across finance, H&S, ESG, and learning & development
• Manage maintenance requests, coordinate contractors, and ensure timely completion of works
• Maintain building security, cleanliness, and presentation standards
• Support marketing and resident engagement initiatives, including events and communications
• Monitor and review performance, providing feedback and training to support team development

What You Will Have

• Proven experience in a customer‑facing role within property, hospitality, or a similar environment
• Strong leadership, communication, and organisational skills
• Proficiency in Microsoft Word, Excel, Outlook, and CRM/booking systems
• Understanding of health & safety and compliance requirements
• Ability to manage multiple priorities with professionalism and attention to detail
• ARLA, IRPM, or COSHH qualifications (desirable – training provided)

What We Will Offer You

Dandara is a market‑leading developer in the living sector, delivering Build‑to‑Rent, Single Family Housing, and Purpose‑Built Student Accommodation. Today, Dandara Living is one of the UK’s leading designers, developers, and operators of large‑scale Build‑to‑Rent properties, with a proven track record in creating award‑winning, landmark residential developments.

With unparalleled market knowledge and technical expertise, our extensive in‑house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management.

Our Benefits Include

• Competitive salary (discussed at interview)
• 33 days holiday + the option to buy 5 more
• Up to 5% matched pension scheme
• 3x salary life assurance (option to increase to x4)
• Employee Assistance Programme (EAP)
• 24‑hour Digital Doctor access
• Health Assured Wisdom App
• Competitive parental leave
• Discounts platform with hundreds of retailers, restaurants, and gyms

Important Note

No agency applications will be considered for this role. Any CVs received will be treated as a free gift.