Senior Customer / Resident Liaison Officer

Build Recruitment; South Kesteven; On-site; GBP 36,000 - 42,000; Full time

Job summary

Build Recruitment is seeking a Senior Resident Liaison Officer to join a busy team delivering works across social housing and construction sectors. This permanent, full-time role focuses on delivering exceptional resident experiences, managing relationships and handling complaints with clear, proactive communication.

The successful candidate will possess strong customer service skills, stakeholder management, GDPR awareness, and proficient use of MS Office, enabling effective collaboration with

Qualifications

• Experience in a customer service or resident-facing role.
• Understanding of stakeholder management and customer service best practices.
• Excellent communication and organisational skills.
• Professional and approachable when dealing with residents.
• Confident handling complaints and challenging situations.
• Good working knowledge of GDPR and data confidentiality.

Responsibilities

• Build strong relationships with residents and manage expectations throughout the works.
• Ensure clear and proactive communication with residents and wider team.
• Handle complaints and investigate issues to support a positive resident experience.

Skills

Customer service

Resident liaison

Stakeholder management

Communication

Microsoft Office

GDPR compliance

Tools

Microsoft Office

Job description

Senior Resident Liaison Officer

Salary: £36,000 - £42,000 per annum

Permanent Full-time

We're looking for an experienced SeniorResident Liaison Officer to join a busy team delivering works across the social housing/construction sector.

This is a customer-focused role where you'll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You'll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience.

About You:

• Previous experience in a customer service or resident-facing role
• Experience managing or supervising people is highly desirable
• Background within resident liaison, social housing or maintenanceis essential
• Good understanding of customer service and stakeholder management
• Confident dealing with complaints and challenging situations
• Good working knowledge of Microsoft Office
• Understanding of GDPR and data confidentiality
• Excellent communication and organisational skills
• Professional, approachable and confident when dealing with residents