Senior Reservations & Ticketing Specialist (Amadeus)

Qatar Airways; Hounslow; On-site; GBP 26,000 - 38,000; Full time

Job summary

Based in London Heathrow, Qatar Airways is seeking a Senior Reservations and Ticketing Agent to deliver professional reservations and ticketing services to customers and travel trade partners. You will use Amadeus for bookings, quotes and ticketing, ensuring accuracy and policy compliance.

You will contribute to customer satisfaction, station performance and service excellence, handle inquiries, resolve issues, and promote Qatar Airways products and ancillary offerings while maintaining

Qualifications

• Strong customer service orientation with a focus on delivering excellent customer experiences.
• Good command of the English language.
• Strong problem-solving, time management and organisational skills.
• Ability to work effectively as part of a team and follow company policies and procedures.
• Ability to work under pressure and manage multiple priorities.
• Must currently have the legal right to live and work in the United Kingdom.

Responsibilities

• Provide professional reservations and ticketing services to customers and travel agents via telephone, email and counter services.
• Arrange reservations and routing for passengers using the Amadeus system and provide accurate fare, policy and procedural information.
• Issue tickets and ensure correct fare quotation and ticketing accuracy.
• Support travel agents with seat confirmations, VIP bookings and ticket-related queries.
• Assist in resolving complex reservations and ticketing issues for customers and colleagues.
• Investigate customer complaints and support continuous service improvement.
• Promote Qatar Airways products, programmes and ancillary offerings to customers.
• Maintain high levels of customer service, professionalism and customer retention.
• Prepare sales, finance and operational reports in line with required deadlines.
• Support operational disruption handling and perform other duties assigned by management.

Skills

Customer service

English proficiency

Time management

Teamwork

Problem solving

Education

IATA qualification or Airline Advanced Passenger Tariff and Pricing certification

Tools

Amadeus

Job description

Based in London Heathrow, Qatar Airways is seeking a Senior Reservations and Ticketing Agent to deliver professional reservations and ticketing services to customers and travel trade partners. You will use Amadeus for bookings, quotes and ticketing, ensuring accuracy and policy compliance.

You will contribute to customer satisfaction, station performance and service excellence, handle inquiries, resolve issues, and promote Qatar Airways products and ancillary offerings while maintaining