Senior Remote Support Specialist (UK) — Complex Tickets
Olo
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Job summary
Olo is a leading SaaS platform for restaurant technology, offering remote UK work. We seek a Sr. Customer Support Specialist to handle escalated tickets, mentor peers, and drive CSAT, SLAs, and support quality.
You’ll diagnose technical issues, collaborate with Product/Engineering, and contribute to knowledge bases. Applicants should have 2+ years managing complex customer problems, proficiency with Zendesk/JIRA, and strong communication.
Qualifications
- Minimum 2+ years of experience owning complex customer problems end-to-end.
Responsibilities
- Independently diagnose increasingly technical issues using analytical thinking and training.
Skills
Tools
Job description
Olo is a leading SaaS platform for restaurant technology, offering remote UK work. We seek a Sr. Customer Support Specialist to handle escalated tickets, mentor peers, and drive CSAT, SLAs, and support quality.
You’ll diagnose technical issues, collaborate with Product/Engineering, and contribute to knowledge bases. Applicants should have 2+ years managing complex customer problems, proficiency with Zendesk/JIRA, and strong communication.
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