Senior Referral & Assessments Coordinator

Confidential; Slough; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Comfort Care Services is seeking an experienced Office Coordinator to join the Assessments Team in Berkshire. The role centres on coordinating referrals from initial enquiry through assessment, funding and move-in, with ownership of administrative processes in a busy office.

Ideal candidates work independently, manage complex information, and maintain confidential records. Experience in health or social care settings is highly desirable.

Formación

• Senior administrator role with ownership of referrals from enquiry through assessment, funding and move-in.
• Ability to work independently, prioritise and progress tasks with minimal supervision.
• Proactive, organised and capable of handling complex information and deadlines.
• Strong IT skills with confident use of databases, spreadsheets and MS Office tools.
• Clear and professional written and verbal communication with internal and external stakeholders.
• High standards of accuracy, discretion and professionalism when handling sensitive information.
• Experience in health care, social care, mental health or supported living is desirable.
• English and Maths at A-level (or equivalent), or higher, with related admin/healthcare qualifications desirable.

Responsabilidades

• Act as the first point of contact for new referrals, ensuring information is recorded accurately and progressed promptly.
• Coordinate assessments, calendars, documentation and communication with assessors and relevant stakeholders.
• Prepare and update support plans, risk assessments, compatibility checks, nomination forms and move-in information.
• Maintain accurate vacancy, capacity, service user, funding and hours information across databases, spreadsheets and internal systems.
• Follow up referrals, costings and funding decisions, keeping clear records and providing timely updates.
• Liaise professionally with assessment, operations, care, finance, housing providers and external partners.
• Maintain complete, confidential and audit-ready service user records.
• Produce regular vacancy, capacity, hours and portal updates to agreed schedules.

Conocimientos

Senior administration experience

Independent working

Self-motivation

Excellent communication skills

Attention to detail

Stakeholder liaison

Educación

A-level English and Maths or equivalent

Administration/business support qualification desirable

Health and social care qualification desirable

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Databases

Descripción del empleo

Comfort Care Services is seeking an experienced Office Coordinator to join the Assessments Team in Berkshire. The role centres on coordinating referrals from initial enquiry through assessment, funding and move-in, with ownership of administrative processes in a busy office.

Ideal candidates work independently, manage complex information, and maintain confidential records. Experience in health or social care settings is highly desirable.