Senior Receptionist & Care Navigator — Flexible Hours

The Methodist Church in Britain; Darwen; Presencial; GBP 21.000 - 24.000; Jornada completa

Descripción de la vacante

Darwen Healthlink in Darwen is seeking a Senior Receptionist/Care Navigator on a one-year fixed-term contract to support the Practice Manager and lead the reception team.

The role involves directing patients to the right service, managing rotas, maintaining training records, handling complaints, and resolving IT issues within the team. A DBS check is required and flexibility to work outside core hours is essential.

Formación

• Excellent written and oral communication is required.
• Clear, polite telephone manner.
• Effective time management and planning.
• Good interpersonal, problem-solving and analytical skills.
• Following policy and procedure.

Responsabilidades

• Oversee the operational running of the reception and care navigation team.
• Ensure the team follows opening and closing procedures under practice policy.
• Keep mandatory training up to date and recorded on the training spreadsheet.
• Complete weekly staff rotas so reception is adequately staffed at all times.
• Monitor daily tasks to ensure completion.
• Handle minor complaints and direct major complaints to Leadership Team in the Practice Manager's absence.
• Produce SEA reports and record them on GP TeamNet.
• Resolve IT problems within the team.
• Alert the Practice Manager or Leadership Team to any risk to practice safety.
• Receive, assist and direct patients to the appropriate service or healthcare professional.
• Scan patient documents into records, file correspondence, and process SAR and patient online access requests.
• Support clinical and administrative staff, including providing cover during absences.

Conocimientos

Written and oral communication

Telephone manner

Time management

Interpersonal skills

Policy adherence

Educación

GCSE level education

GCSE Maths and English grade C or above

Descripción del empleo

Darwen Healthlink in Darwen is seeking a Senior Receptionist/Care Navigator on a one-year fixed-term contract to support the Practice Manager and lead the reception team.

The role involves directing patients to the right service, managing rotas, maintaining training records, handling complaints, and resolving IT issues within the team. A DBS check is required and flexibility to work outside core hours is essential.