Senior Receptionist

PROception; London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading company in London offers an exciting opportunity for a Senior Receptionist. As a vital customer-facing role, the position involves delivering exceptional service, managing visitor interactions, and providing administrative support. Successful candidates will demonstrate previous experience in customer service, possess excellent communication skills, and maintain a professional appearance.

Benefits

28 days holiday including bank holidays

Qualifications

• Previous customer service experience required.
• Excellent interpersonal and communication skills essential.
• Professional and immaculate presentation expected.

Responsibilities

• Provide a prompt and polite welcome to all visitors.
• Handle incoming telephone calls and inquiries efficiently.
• Assist with administrative tasks to ensure smooth operations.

Skills

Customer service

Interpersonal skills

Confidentiality

Attention to detail

Job description

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PROception are offering an exciting opportunity for a Senior Receptionist to join our expanding team.

This is a customer facing role and we are seeking a reception host who is able to deliver a high standard of customer service. The position offers a 45-hour contract, based within one of our prestigious addresses in London.

Hours of work are Monday - Friday, 09:00 - 18:00.

Pay rate is £15.52 per hour.

Annual Holiday Entitlement: 28 days including bank holidays

At PROception, we not only offer a seamless welcome, we bring the amalgamation of 3 key disciplines: Reception, Concierge and Security.

Main duties and responsibilities

Provide a prompt, polite and warm welcome to all visitors

Issue visitor passes using agreed processes and procedures

Handle all incoming telephone calls and enquiries in an efficient and sincere manner

Be seen as a visible customer focused professional and come out from behind the desk to greet clients where possible

Provide concierge services eg: booking of taxis on behalf of clients/PROception employees

Ensure that all meeting room bookings/ queries or changes are dealt with efficiently

Provide a consistent professional service at all times

Anticipating clients' needs and potential issues before they arise, ensuring their expectations are not only met but consistently exceeded.

Providing administrative support to the wider office and supervisor when required, which often involves assisting with various tasks and ensuring smooth operations across the team.

Communicate visitor/client arrivals to the relevant person promptly

Maintain a high security awareness at all times

What we are looking for

We are looking for someone with the following skills and experience:

Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player

Previous experience in a customer service facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Holds a naturally friendly personality with an honest smile

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

Maintain and practice a high degree of confidentiality at all times

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.