Senior Receptionist - London

Squire Patton Boggs; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading law firm in London is seeking a Senior Receptionist to lead their Business Operations team. The successful candidate will manage the reception service, maintain high standards of client service, and support team development while collaborating with various departments. Ideal candidates will have previous experience in a supervisory receptionist role within a professional services environment, with a strong focus on organizational skills and client relations.

Qualifications

• Previous receptionist experience in a professional services environment preferred.
• Ability to manage a team and maintain high service standards.
• Experience in client-facing roles is required.

Responsibilities

• Manage the reception service and team of receptionists.
• Produce rotas and prioritize workloads.
• Collaborate with the Events Manager for planning and logistics.

Skills

Excellent communication

Organizational skills

Client service skills

Job description

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Description

Are you an experienced receptionist with exposure to supporting internal and external events? Do you thrive in a supervisory role and take pride in ensuring effective collaboration amongst your team? We're looking for an enthusiastic and professional Senior Receptionist, who will act as Team Leader, to join our Business Operations team in our London office.

Description

Are you an experienced receptionist with exposure to supporting internal and external events? Do you thrive in a supervisory role and take pride in ensuring effective collaboration amongst your team? We're looking for an enthusiastic and professional Senior Receptionist, who will act as Team Leader, to join our Business Operations team in our London office.

We need a positive, polite and smart individual with a 'can-do' attitude and organised approach. Previous receptionist experience within a professional services environment will be highly beneficial to this role, however any receptionist with exceptional client service skills will be considered.

Our Firm

Squire Patton Boggs is one of the world's strongest integrated law firms, committed to providing insight at the point where law, business and government meet. We deliver commercially focused business solutions to a diverse mix of clients, from long-established leading corporations to emerging businesses, start-up visionaries and sovereign nations.

With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America. In the UK, we have offices in Birmingham, Manchester, Leeds and London.

The firm is committed to promoting a collaborative and supportive working environment. Embedded by local champions in each of our UK offices, our well-regarded family and carer, wellbeing and workplace culture and development programmes provide a variety of flexible working options to support individuals' life journeys, helping our people pursue their personal and professional goals.

Our Team

You will assist the Facilities Manager in managing a team of receptionists, while dealing with people of all levels from support staff to Partners and both internal and external clients. The team work on a rota basis to maintain cover between 7.30am and 7.00pm, therefore flexibility and proven experience of working effectively in a team is essential. There will be an occasional requirement to support evening events that would require working beyond 7pm.

Our Opportunity

In this role, you'll be responsible for managing the reception service based in London. This will include producing rotas, prioritising workload, arranging absence cover, holding team meetings, regular liaison with the Facilities Manager, and taking a pro-active approach to working with other teams. You'll be focusing on individual and team development to achieve objectives and improve performance, as well as giving constructive feedback.

The role will also require you to work alongside the Events Manager and wider Business Development and Marketing team, and be involved in pre-event planning and logistics, liaising with relevant contacts on site including maintenance, housekeeping, IT and external catering providers to ensure rooms and spaces are set up efficiently and correctly.

You'll also be responsible for carrying out on-job training for all new and existing team members. While the focus of this position will be management of the service and team members, there is a requirement to undertake operational work such as booking meeting rooms, placing and manging food orders from external suppliers, maintaining the reception area, issuing passes to all visitors and ensuring all services are provided in accordance with the agreed service levels.

35 hours per week, Monday to Friday on a shift rota between 7.30am and 7.00pm

You

You will be a dynamic, creative individual who understands the importance and intricacies of client relationships, and this will be reflected in your professional and confidential approach to your work. You will have excellent communication and English language skills and be able to liaise with stakeholders of all levels clearly and confidently. Attention to detail is critical as well as excellent telephone and PC skills, as you will need occupational competence in all of the tasks carried out by the team.

You will have proven experience being a team leader or supervisor, and be able to prioritise and delegate effectively, while also motivating, recognising and rewarding others fairly and consistently. On busier occasions you will need to have the ability to work under pressure and remain calm at all times.

In order to be successful, you will have previous experience in a client-facing role, ideally within professional services. You will also have experience of planning and management of both events and teams.

What You Need To Know

If you are interested in finding out more about this role, please visit our careers site at www.squirepattonboggs.com/en/careers. We are unable to process applications sent directly by email. Please complete an online application.

We are an inclusive employer and aim to ensure our workforce is representative of our society. We welcome applications regardless of age, neurodiversity, disability, family or parental status, race, religion, ethnicity, sexual orientation, or gender identity and expression or other legally protected characteristics. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Law Practice

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