Senior Floor Host

Portico; London; On-site; GBP 35,000; Full time

Job summary

Join Portico as a Senior Floor Host in London, where you will manage the presentation and cleanliness of a prestigious bank's office. This hands-on role includes team management, ensuring the office is prepared for a seamless customer experience, and contributing to a vibrant workplace culture.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for counselling

Access to discounts platform

Training and development opportunities

Qualifications

• Experience in hotel services or managing private residences is a plus.
• Experience in office management is beneficial but not essential.

Responsibilities

• Manage two part-time housekeepers and assist with HR and training.
• Reset meeting rooms and ensure all areas are presentable.
• Monitor standards and provide feedback and training.

Skills

Attention to detail

Strong English communication skills

Management skills

Personal presentation

IT knowledge

Job description

3 days ago Be among the first 25 applicants

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico is currently recruiting for a hands-on Senior Floor Host (Senior Community Housekeeper) to join our team at the London offices of a world renown bank.

This is a unique role, focused on the presentation of the office, and has a huge part to play in helping our team to deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities, ensuring that all areas are set up to the highest standard.

This includes resetting meeting rooms, restocking pantries and stationery hubs and keeping noticeboards up to date. They will ensure all desks and flexible working spaces are set up and in working order for colleagues coming to the office the next day, as well as raising any issues/ faults through the helpdesk and working closely with suppliers to highlight and resolve ongoing issues.

Whilst this is a very hands-on role, the successful candidate will need to balance their operational duties with enhanced line management duties. They will: -

Provide direct line management of the two part-time housekeepers with the help of the Community Manager (i.e. payroll, scheduling, HR, recruitment, onboarding and training).

Monitor standards, complete spot checks and provide feedback/ further training to Housekeepers as required.

Co-ordinate resources, allocating the Housekeepers to areas as needed, managing leave requests, and creating rotas which reflect the needs of the business.

Build partnerships with the cleaning and engineering suppliers through regular communication and meetings.

Work closely with the Community Hosts to deliver impeccable, fit for purpose spaces for our clients.

Be a friendly, helpful and familiar face for clients using the office.

Hours: 40 hours per week, 12pm-9pm, from Mon-Fri.

Salary: £35,000

Qualifications

We would be keen to also meet with candidates with a background in hotel services or managing private residences, as house manager of Butler.

Experience Of Office Management Is Beneficial But Not Essential.

Candidates must: -

• Have high levels of attention to detail
• Have strong English and communication skills.
• Have strong management skills, with proven experience of supervisory duties.
• Have excellent personal presentation
• Have a solid knowledge of IT, as this role requires communicating via email and using IT systems to log and track jobs.
  
  

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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