Senior Receptionist

D&D London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team as a Senior Receptionist at a renowned restaurant, where you'll lead a dedicated reception team and ensure exceptional service. This role offers a unique opportunity to enhance your career in the hospitality industry while working in a dynamic and diverse environment. With a focus on guest satisfaction, you will build lasting relationships and set a positive example for your colleagues. Embrace the chance to grow within a company that values quality and luxury in every guest experience. If you're passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

50% discount at all restaurants

Employee Assistance Program

Wellness support

Training platform access

Recognition and rewards

Flexible holiday allowance

Volunteering day

Cashback discounts through Lifeworks

Healthy meals during shifts

Recommend a friend scheme

Qualifications

• Proven experience in a receptionist role within the hospitality sector.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee the reception team and ensure high service standards.
• Manage calls, enquiries, and reservations efficiently.

Skills

Guest service

Reception management

Communication

Team leadership

Education

High school diploma

Hospitality management degree

Tools

Reservation systems

Phone systems

Job description

The Role: Senior Receptionist

The Restaurant: German Gymnasium

The Location: Kings Cross

The Salary: Competitive

Why work for us:

Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Lifeworks app.
• Financial freedom: Take control of your finances with Wagestream– track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach to health with WeCare– offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
• Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home.
• Mindfulness at your fingertips: Boost your mental wellbeing with myStrength– a personalised app offering guidance and practices to overcome life’s challenges and enhance mental health.
• Forward thinking: With Care Concierge you can navigate later life care with ease through a personalised service offering guidance, funding support and peace of mind.
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, D&D Connect which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 30 diverse venues across 6 cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by David Loewi, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel.

A bit about what you will be doing:

We are looking for a dedicated and guest-centric Senior Receptionist to join our team at German Gymnasium. In this important role, you'll be the go-to person for our team of receptionists, ensuring that they uphold the high standards of service expected at our restaurant. While supporting the Reception Management team, you'll support the day-to-day reception area, managing calls, enquiries, and reservations with grace and efficiency. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, setting a positive example for the rest of the team. Your primary focus will be on ensuring that all receptionists perform their duties to the highest standards, contributing to the overall success and reputation of the restaurant. This role offers a fantastic opportunity for growth and development within the hospitality industry.

At D&D London, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.