Senior Reablement Support Worker

Suffolk County Council; Bury St Edmunds; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

LGPS

Mileage payments

Wellbeing support

Refer-a-friend bonus

Discounts

Job summary

Suffolk County Council is seeking a Senior Reablement Support Worker in Bury St Edmunds, Suffolk, to help customers regain independence and stay safely at home. The role includes leading reablement support, risk assessments, and supporting new staff, with a shift pattern including mornings, evenings, and alternate weekends.

You will work closely with the Home First Team Leader and colleagues to deliver high-quality care, and contribute to achieving positive outcomes for vulnerable residents.

Qualifications

• A Level 2 qualification in Care, Care Certificate, or equivalent, or a willingness to work towards one.
• Experience in frontline care delivery.
• A caring, compassionate, and person-centred approach.
• Strong communication skills, both written and verbal, and confidence using email and mobile applications.
• The ability to work effectively in a fast-paced environment and manage competing priorities.
• Confidence in lone working, making sound decisions, and recognising when concerns need to be escalated.
• The ability to remain calm and professional in challenging situations.

Responsibilities

• Completing initial risk assessments with customers to identify and manage potential risks, ensuring safe and effective reablement support.
• Acting as a senior point of contact for Reablement Support Workers, providing guidance, support, and advice.
• Supporting the development of new team members through shadowing opportunities and sharing your knowledge and experience.
• Working closely with the Home First Team Leader and assisting with delegated tasks, including medication observations and supporting the training of new staff.
• Delivering high-quality frontline care and, where required, supporting customers with dignified personal care.
• Collaborating with assessment colleagues to monitor customer progress and support the achievement of agreed goals and outcomes.

Skills

Experience in frontline care delivery

Strong communication skills

Email and mobile applications

Fast-paced environment adaptability

Lone working

Calm under pressure

Education

Level 2 Care qualification

Care Certificate

Job description

• Suffolk County Council
• Address: Bury St Edmunds or Sudbury, Suffolk
• Salary: £29,542 per annum (pro rata for part time)
• Hours: 37 hours per week
• Contract: Permanent, 2 positions available

We're passionate about creating a better future for our customers, our communities, and the environment. If you share that passion, join us as a Senior Reablement Support Worker and make a real difference every day.

In this rewarding role, you'll help people regain their independence, confidence, and quality of life, enabling them to remain safely in their own homes for longer.

Your dedication, expertise, and leadership will help us continue to develop and improve our services while supporting some of Suffolk's most vulnerable residents.

Reimagine the possibilities.

Your role and responsibilities

As a Senior Reablement Support Worker, you will play a key role in supporting both customers and colleagues by:

• Completing initial risk assessments with customers to identify and manage potential risks, ensuring safe and effective reablement support.
• Acting as a senior point of contact for Reablement Support Workers, providing guidance, support, and advice.
• Supporting the development of new team members through shadowing opportunities and sharing your knowledge and experience.
• Working closely with the Home First Team Leader and assisting with delegated tasks, including medication observations and supporting the training of new staff.
• Delivering high-quality frontline care and, where required, supporting customers with dignified personal care.
• Collaborating with assessment colleagues to monitor customer progress and support the achievement of agreed goals and outcomes.

This role involves working a flexible shift pattern to meet the needs of the service. Shifts will include a mixture of morning and evening working, along with every other weekend and bank holidays where these fall within your rota. Shift patterns may vary and evolve in line with service requirements, offering flexibility while ensuring high-quality support is provided to the people we serve.

What you will need

• A Level 2 qualification in Care, Care Certificate, or equivalent, or a willingness to work towards one.
• Experience in frontline care delivery.
• A caring, compassionate, and person-centred approach.
• Strong communication skills, both written and verbal, and confidence using email and mobile applications.
• The ability to work effectively in a fast-paced environment and manage competing priorities.
• Confidence in lone working, making sound decisions, and recognising when concerns need to be escalated.
• The ability to remain calm and professional in challenging situations.

You can view a full list of requirements in the Job and Person Profile (Word) , which you can find in the How to apply' section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

What you will receive

• Payment for mileage, travel time, and any hours worked on bank holidays.
• An enhanced rate of time and one-fifth per hour for Sunday shifts.
• Access to the Local Government Pension Scheme (LGPS).
• Wellbeing support, childcare vouchers, and high street discounts.
• Refer-a-friend bonus up to £100 (terms and conditions apply).

Travel requirements

This role involves travelling to peoples' homes in rural locations and driving in various weather conditions, including during hours of darkness, which may occur early in the morning or late in the evening. You will therefore require a valid driving licence and access to a car. If you believe you can meet the travel requirements through other means, please get in touch before submitting your application.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact either Rachel Sadler or Maria Hilton by either calling 03456066174 or emailing [e-mail] or [e-mail]

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what's acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team by emailing [e-mail] or calling 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages .

Closing date: 11.30 pm, 4 October 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

Plus lots more!

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .