Statutory SEND Assistant Coordinator

Suffolk County Council; Ipswich; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Up to 29 days annual leave (pro rata)

LGPS membership

Flexible working options

Career development opportunities

Job summary

Suffolk County Council is seeking an Assistant Coordinator in the EHCNA Request Team in Ipswich. This role supports Education, Health and Care Needs Assessments by gathering data, coordinating information and liaising with families, schools and health professionals.

You will work in a hybrid setup with a minimum of two office days, contributing to high-quality outcomes for children and young people while developing your career within a supportive environment.

Qualifications

• Strong organisational skills with ability to manage a varied workload.
• Excellent communication skills; capable of building relationships with families, schools and professionals.
• Ability to gather, collate and present information to support decision making.
• Commitment to accurate records across multiple systems and data protection.
• Proficient with IT systems and databases; able to learn new processes.
• Collaborative team member who supports colleagues and stakeholders.
• Discretion, empathy and safeguarding awareness when handling sensitive information.
• Proactive problem solving and service improvement mindset.

Responsibilities

• Work with families, schools and professionals to gather information for EHCNA requests.
• Collate information from diverse sources for presentation to a panel.
• Build positive relationships with parents, carers and professionals.
• Act as a key contact; respond to enquiries and provide timely updates.
• Maintain accurate records using data systems and ensure security of information.
• Monitor requests to ensure timelines and processes progress smoothly.
• Collaborate with SEND service colleagues to support decisions and outcomes.
• Identify opportunities to improve processes and family experience.

Skills

Organisational skills

Communication skills

Information gathering

Data management

IT literacy

Team collaboration

Discretion & empathy

Problem solving

Stakeholder engagement

Tools

Office software

Job description

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk, IP1 2BX - Hybrid working
• Salary: £28,598 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

We believe in the power of potential. At Suffolk County Council, we celebrate difference and support everyone to thrive. As an Assistant Coordinator in the EHCNA Request Team, you'll be encouraged to bring your whole self to work, contribute your ideas, and grow your career in a place that values you.

Reimagine the possibilities.

Your role and responsibilities

• Work closely with families, schools and professionals to gather the information needed to support Education, Health and Care Needs Assessment (EHCNA) requests.
• Collate and organise information from a variety of sources, ensuring it is accurate, complete and ready for presentation to a multi-disciplinary panel.
• Build positive working relationships with parents, carers, educational settings, health colleagues and other stakeholders.
• Act as a key point of contact, responding to enquiries and providing updates throughout the assessment request process.
• Use data recording and case management systems to maintain accurate records and ensure information is stored securely and efficiently.
• Monitor and track requests, helping to ensure processes progress smoothly and within required timescales.
• Work collaboratively with colleagues across the SEND service to support effective decision-making and high-quality outcomes for children and young people.
• Contribute to continuous service improvement by identifying opportunities to enhance processes and the experience of families and professionals.

This is an exciting opportunity to join a supportive and dedicated team where your organisational skills, attention to detail and ability to build strong relationships will make a real difference. You'll be part of a service that is passionate about improving outcomes for children and young people with SEND, while being supported to develop your own skills and grow your career.

You will need

• Strong organisational skills and the ability to manage and prioritise a varied workload.
• Excellent communication skills, with confidence in building positive relationships with families, schools, professionals and colleagues.
• The ability to gather, collate and present information clearly and accurately to support decision-making.
• A keen eye for detail and a commitment to maintaining accurate records across a range of systems.
• Confidence using IT systems and databases, with the ability to learn new systems and processes.
• A collaborative approach and enjoyment of working as part of a supportive team.
• The ability to handle sensitive information with professionalism, discretion and empathy.
• Good problem-solving skills and the confidence to seek solutions when challenges arise.
• A commitment to delivering high-quality services and achieving positive outcomes for children, young people and their families.

The team

The EHCNA Request Team works alongside families, schools and professionals to support the Education, Health and Care Needs Assessment Request process. We are a supportive and collaborative team that values kindness, teamwork and continuous learning, with a shared commitment to improving outcomes for children and young people with SEND.

We work in a flexible, hybrid way, with a minimum of two office-based days each week, providing opportunities to collaborate, learn from colleagues and build strong team relationships. Joining our team means becoming part of a welcoming and dedicated group of professionals who are passionate about making a positive difference for children, young people and their families across Suffolk.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Rhianna Rance (she/her) or Amy Lawrence (she/her) for a casual conversation. You can reach Rhianna by calling 01473265365 or emailing [e-mail] . You can reach Amy by calling 01502674901 or emailing [e-mail] .

Closing date: 11.30pm, 20 September 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .