Senior QA Lead — Public Sector Digital Telephony

DWP Digital; Manchester; On-site; GBP 48,000 - 68,000; Full time

Job summary

DWP Digital in Manchester is seeking an outstanding Senior QA Tester to help modernise digital telephony services for the UK Government. You will lead a team of testers, set test strategy, and oversee testing across releases to ensure quality and timely delivery.

The role involves risk-based testing, shifting left to catch defects early, coordinating functional and non-functional tests, and communicating findings clearly to senior stakeholders.

Qualifications

• Experience leading QA teams and defining test strategy.
• Proven ability to implement risk-based testing across projects.
• Hands-on experience with manual and automated testing and test scripting.
• Strong communication with senior stakeholders and cross-functional teams.

Responsibilities

• Provide technical leadership to a team of Testers and oversee tested products.
• Drive the overall Test Process and set the test strategy and approach.
• Ensure testing breadth/depth with risk-based planning for releases.
• Coordinate functional and non-functional testing; guide test planning.
• Oversee levels of functional system testing to support release readiness.
• Define test requirements, specifications and conditions; report risks and outcomes to stakeholders.
• Adopt a shift-left approach to reduce defects early in the process.
• Produce and execute test scripts and expected results; ensure quality against Acceptance Criteria.
• Analyse failures and liaise with development teams to determine root causes and actions.
• Provide estimates for new work on behalf of the wider test team.

Skills

Test leadership

Test strategy

Risk-based testing

Manual testing

Automated testing

Stakeholder communication

Shift-left

Job description

DWP Digital in Manchester is seeking an outstanding Senior QA Tester to help modernise digital telephony services for the UK Government. You will lead a team of testers, set test strategy, and oversee testing across releases to ensure quality and timely delivery.

The role involves risk-based testing, shifting left to catch defects early, coordinating functional and non-functional tests, and communicating findings clearly to senior stakeholders.