Lead QA Tester - Telephony & Test Automation

DWP Digital; Newcastle upon Tyne; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Hybrid working

Civil service pension

Professional development

Leave allowance

Volunteer days

Job summary

DWP Digital is seeking a Senior QA Tester to help modernise the UK’s public services through resilient, user-focused digital telephony platforms. You will lead testing activities in an agile multidisciplinary team, embed quality practices across product teams and champion test automation for scale.

You will collaborate with engineers, architects and product managers to deliver reliable, secure services while shaping the testing community and promoting a shift-left approach to quality engineering

Qualifications

• Proven expertise in testing Contact Centre telephony platforms.
• Strong knowledge of telephony testing tools, techniques and methodologies.
• Demonstrable capability in delivering test automation within a Contact Centre environment.
• Strong understanding of maintaining traceability between requirements, tests and defects.
• Proven capability in planning and delivering non-functional testing, including performance, scalability, resilience, accessibility and operational acceptance testing.
• Ability to provide strategic testing leadership, shaping quality practices across product teams and the wider testing community.

Responsibilities

• Shape and assure the quality of digital telephony services used by millions of citizens and thousands of colleagues across the UK.
• Lead testing activities across complex Contact Centre platforms, defining test strategies, embedding best practice and ensuring quality across the delivery lifecycle.
• Collaborate with engineers, architects, product managers and stakeholders to deliver reliable, secure and resilient services.
• Using a blend of manual testing, test automation, functional and non-functional testing, identify risks early, improve delivery confidence and support successful releases.
• Play a key role in DWP Digital's wider testing community, providing technical leadership and promoting a shift-left approach to quality engineering.

Skills

Contact centre testing

Telephony testing

Test automation

Traceability

Non-functional testing

Testing leadership

Job description

DWP Digital is seeking a Senior QA Tester to help modernise the UK’s public services through resilient, user-focused digital telephony platforms. You will lead testing activities in an agile multidisciplinary team, embed quality practices across product teams and champion test automation for scale.

You will collaborate with engineers, architects and product managers to deliver reliable, secure services while shaping the testing community and promoting a shift-left approach to quality engineering