Senior QA & Compliance Lead – Commercial Lending

Enra Specialist Finance; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical healthcare

25 days’ annual leave

Paid volunteering days

Host of additional benefits

Job summary

West One Loans is seeking an experienced Quality Assurance Manager to lead quality frameworks, coach teams, and drive continuous improvement in a commercial lending environment where independent oversight, regulatory compliance, and underwriting quality are central to success.

You will own the QA framework for Commercial Mortgage, develop scorecards and MI dashboards, review underwriting files, monitor AML/KYC and sanctions checks, and provide training and reporting to support governance, audits

Qualifications

• Experience in Quality Assurance within financial services.
• Preferable underwriting knowledge within a Financial Services organisation.
• Strong Word/Excel skills and data analysis.

Responsibilities

• Own and maintain the Commercial Mortgage QA Framework.
• Develop QA scorecards and MI dashboards for Managers.
• Conduct QA reviews of Commercial Mortgage Underwriting files across product lines.
• Review quality and completeness of Credit assessments and supporting documentation.
• Support maintenance and enhancement of underwriting procedures and quality framework.
• Monitor adherence to Underwriting policy, authorities and lending criteria.
• Complete QA reporting and identify trends, risks and improvement opportunities.
• Provide feedback and coaching to Case Management and Underwriting Teams.
• Produce regular MI/QA reports for management and support audits.

Job description

West One Loans is seeking an experienced Quality Assurance Manager to lead quality frameworks, coach teams, and drive continuous improvement in a commercial lending environment where independent oversight, regulatory compliance, and underwriting quality are central to success.

You will own the QA framework for Commercial Mortgage, develop scorecards and MI dashboards, review underwriting files, monitor AML/KYC and sanctions checks, and provide training and reporting to support governance, audits