Quality Assurance Manager - Commercial Mortgages

West One Loans; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private medical healthcare

25 days’ annual leave

Volunteer days

Job summary

West One Loans seeks an experienced Quality Assurance Manager to lead QA frameworks in a commercial lending environment. You will drive independent oversight, coaching teams and improving customer outcomes.

Responsibilities include developing QA scorecards, reviewing underwriting quality, ensuring AML/KYC and regulatory alignment, and supporting audits and governance. Strong Excel/MI reporting and risk-based thinking are essential.

Qualifications

• Experience in Quality Assurance within financial services or lending.
• Proven ability to review underwriting quality and ML/AML controls.
• Knowledge of regulatory expectations and QA governance.

Responsibilities

• Own and maintain the Commercial Mortgage QA Framework.
• Ensure QA processes align with regulatory expectations and risk appetite.
• Develop QA scorecards and MI dashboards for managers.
• Conduct QA reviews of Commercial Mortgage Underwriting files across product lines.
• Review quality and completeness of Credit assessments and documentation.
• Assist in maintenance and enhancement of underwriting procedures.
• Assess adherence to underwriting policy and lending criteria.
• Complete QA reporting and identify trends, risks and improvements.
• Monitor AML, KYC, Sanctions screening, SoW and SoF requirements.
• Ensure verification of customer, director and beneficial ownership on file.
• Escalate material findings through governance forums.
• Provide feedback and coaching to Case Management and Underwriting teams.
• Produce regular MI and QA reports; support audits and regulatory reviews.

Skills

Analytical skills

Communication skills

Risk identification

Excel & MI reporting

Risk-based thinking

Organisational skills

Tools

MS Word

MS Excel

Job description

Are you an experienced Quality Assurance Manager with a passion for leading quality frameworks, coaching teams and driving continuous improvement? Do you thrive in a commercial lending environment where independent oversight, regulatory compliance, underwriting quality and customer outcomes are central to success? If this sounds like you, then this could be the perfect next step in your career.

Key Accountabilities

• Own and maintain the Commercial Mortgage QA Framework.
• Ensure QA processes remain aligned with regulatory expectations and business risk appetite.
• Develop QA quality scorecards and produce insightful MI dashboards for Managers
• Conduct regular QA reviews of Commercial Mortgage Underwriting files across all product lines
• Review quality and completeness of Credit assessments and supporting documentation
• Support maintenance and enhancement of underwriting procedure and quality framework
• Assess adherence to Underwriting policy, delegated authorities and lending criteria.
• Complete QA reporting and identify trends, risks and improvement opportunities.
• Monitor compliance with AML, KYC, Sanctions screening, source of wealth and source of funds requirements
• Ensure customer, director and beneficial ownership verification requirements are completed and evidenced on file
• Escalate material findings through appropriate governance forums.
• Provide feedback and coaching to Case Management and Underwriting Teams
• Produce regular MI and QA reports for management.
• Support Internal and External audit activities and regulatory reviews.

Assist in delivering training on underwriting standards, AML, KYC and regulatory requirements.

Skills & Competencies

• Excellent analytical skills and attention to detail
• Strong written and verbal communication skills
• Ability to identify risk and recommend improvements
• Microsoft Excel and MI reporting skills
• Risk-based thinking.
• Strong organisational skills.

Knowledge & Qualifications

• Quality Assurance Experience
• Previous Underwriting experience is preferable (but not essential) within a Financial Services organisation
• Good knowledge of Word and Excel

Personal Attributes

• Calm and self‑assured
• Punctual
• Able to work under pressure

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.