Quality Assurance Manager - Commercial Mortgages

Enra Specialist Finance; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical healthcare

25 days’ annual leave

Paid volunteering days

Host of additional benefits

Job summary

West One Loans is seeking an experienced Quality Assurance Manager to lead quality frameworks, coach teams, and drive continuous improvement in a commercial lending environment where independent oversight, regulatory compliance, and underwriting quality are central to success.

You will own the QA framework for Commercial Mortgage, develop scorecards and MI dashboards, review underwriting files, monitor AML/KYC and sanctions checks, and provide training and reporting to support governance, audits

Qualifications

• Experience in Quality Assurance within financial services.
• Preferable underwriting knowledge within a Financial Services organisation.
• Strong Word/Excel skills and data analysis.

Responsibilities

• Own and maintain the Commercial Mortgage QA Framework.
• Develop QA scorecards and MI dashboards for Managers.
• Conduct QA reviews of Commercial Mortgage Underwriting files across product lines.
• Review quality and completeness of Credit assessments and supporting documentation.
• Support maintenance and enhancement of underwriting procedures and quality framework.
• Monitor adherence to Underwriting policy, authorities and lending criteria.
• Complete QA reporting and identify trends, risks and improvement opportunities.
• Provide feedback and coaching to Case Management and Underwriting Teams.
• Produce regular MI/QA reports for management and support audits.

Job description

Are you an experienced Quality Assurance Manager with a passion for leading quality frameworks, coaching teams and driving continuous improvement?

Do you thrive in a commercial lending environment where independent oversight, regulatory compliance, underwriting quality and customer outcomes are central to success?

If this sounds like you, then this could be the perfect next step in your career.

Key Accountabilities

• Own and maintain the Commercial Mortgage QA Framework.
• Ensure QA processes remain aligned with regulatory expectations and business risk appetite.
• Develop QA quality scorecards and produce insightful MI dashboards for Managers
• Conduct regular QA reviews of Commercial Mortgage Underwriting files across all product lines
• Review quality and completeness of Credit assessments and supporting documentation
• Support maintenance and enhancement of underwriting procedure and quality framework
• Assess adherence to Underwriting policy, delegated authorities and lending criteria.
• Complete QA reporting and identify trends, risks and improvement opportunities.
• Monitor compliance with AML, KYC, Sanctions screening, source of wealth and source of funds requirements
• Ensure customer, director and beneficial ownership verification requirements are completed and evidenced on file
• Escalate material findings through appropriate governance forums.
• Provide feedback and coaching to Case Management and Underwriting Teams
• Produce regular MI and QA reports for management.
• Support Internal and External audit activities and regulatory reviews.

Assist in delivering training on underwriting standards, AML, KYC and regulatory requirements

Skills & Competencies

• Excellent analytical skills and attention to detail
• Strong written and verbal communication skills
• Ability to identify risk and recommend improvements
• Microsoft Excel and MI reporting skills
• Risk-based thinking.
• Strong organisational skills.

Knowledge & Qualifications

• Quality Assurance Experience
• Previous Underwriting experience is preferable (but not essential) within a Financial Services organisation
• Good knowledge of Word and Excel

Personal Attributes

• Calm and self-assured
• Punctual
• Able to work under pressure

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including

• private medical healthcare
• 25 days’ annual leave
• paid volunteering days
• a host of additional benefits